Doors open an hour before the start of the show.
Disney On Ice productions vary in length, but they average between one hour and a half to two hours. This includes a 15-20 minute intermission.
Our shows are designed to be enjoyed from every seat! They aren’t performed to a particular side or angle.
We suggest you dress comfortably. Practical shoes are recommended to safely navigate the layout and steps at a venue. Proper attire, including shoes and shirts, must be worn at all times. Our events are a casual, family-oriented experience. Clothing which, by nature, exposes excessive portions of the body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use discretion and common sense.
Inappropriate Attire
Feld Entertainment and its affiliates reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests. Attire that is not appropriate and which may result in refusal of admittance includes but is not limited to:
- Costumes and costume masks, which may not be worn by Guests 14 years of age or older
- Clothing with objectionable material, including obscene language or graphics
- Excessively torn clothing
- As stated above, clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment
- Clothing that touches or drags on the ground
- Obscene or profanity tattoos
Costumes are not permitted for guests 14 years and older.
For Guests 14 Years of Age or Under:
Costumes may be worn according to these guidelines. Guests who do not adhere to these guidelines may be refused entry into, and/or removed from the show, unless his or her costume can be modified to meet the above standards:
- All guests may dress as their favorite character, but may not pose for pictures or sign autographs for other guests.
- Costumes must be family-friendly and may not be obstructive, offensive, objectionable or violent.
- Costumes may not contain any props or accessories that resemble or could be mistaken for an actual weapon.
- Costumes may not contain sharp objects, pointed objects or materials that may accidentally strike or injure another guest.
- Layered costumes or costume props that surround the entire body are strongly discouraged and may be subject to additional security screening.
- Costumes may not drag or trail on the ground.
- Capes may be worn if the length does not go below the waist.
- Themed T-shirts, blouses, sweatshirts and hats are acceptable.
Recording on mobiles for personal use only is permitted. Professional cameras and equipment are not allowed in the arena. Digital camera policies are different from arena to arena, if you have concerns, please contact the specific arena you are visiting to verify policy details.
Footage of the shows is not available to be viewed online. However, the tour visits multiple cities so hopefully we will see you at another show!
The safety of our customers, crew and performers is our top priority. We work closely with the venues and our partners to ensure all involved with Disney On Ice are comfortable and safe.
Dream Big 2024 Venues
- For Glasgow: https://www.ovohydro.com/visitor-information/faqs/visitor-information/faqs/faqs-security
- For Leeds: https://www.firstdirectarena.com/your-visit/safety-security
- For London: https://www.ovoarena.co.uk/your-visit/staying-safe
- For Cardiff: https://www.utilitaarenacardiff.co.uk/entry-requirements
- For Liverpool: https://www.mandsbankarena.com/visiting-us/the-venue/safety-and-security/
Accessibility provision changes depending on venue; we advise you check with your chosen venue before purchasing tickets.
Dream Big 2024 Venues
- For Glasgow: https://www.ovohydro.com/visitor-information/accessibility
- For Leeds: https://www.firstdirectarena.com/your-visit/accessibility
- For London: https://www.ovoarena.co.uk/your-visit/accessibility
- For Cardiff: https://www.utilitaarenacardiff.co.uk/accessibility
- For Liverpool: https://www.mandsbankarena.com/visiting-us/the-venue/accessibility/
Most of our venues have facilities for prams and/or buggies, usually at the security desk, but we advise that you speak to your chosen venue about how this will work.
Dream Big 2024 Venues
- For Glasgow: https://www.ovohydro.com/visitor-information/faqs
- For Leeds: https://www.firstdirectarena.com/your-visit/faqs
- For London: https://www.ovoarena.co.uk/your-visit/faqs
- For Cardiff: https://www.utilitaarenacardiff.co.uk/faq
- For Liverpool: https://support.mandsbankarena.com/hc/en-gb/sections/9187788589725-BABIES-YOUNG-CHILDREN
Costumes worn by guests 14 years of age or older are not permitted; this is to reduce confusion for young children.
Due to overwhelming demand we regret that we are unable to provide this service.
Disney On Ice is a family event suitable for all ages! Although toddlers may not understand the concept of the show, the colours and characters can be healthy for development and the songs and characters will entertain them throughout the show.
As part of the magical experience, several Disney On Ice shows feature special effects, including a safe theatrical fog, strobe lights and dazzling special effects, as well as blinking and/or spinning lights held by audience members. We recommend contacting Customer Service at [email protected] for specific details about the show you are attending.
The dates and locations announced are for our full UK tour schedule. We’ll definitely let our fans know if we announce any further dates, so make sure you are following our Disney On Ice UK Facebook page so you don’t miss any updates. You can also sign up to be a Priority Customer for email updates at prioritycustomer.co.uk
Contact us on Facebook: www.facebook.com/disneyoniceUK or email us at [email protected]
If you have any questions or queries about Disney On Ice merchandise, please send your contact details, show venue and time, and a full description of your item to our Quality Assurance team on [email protected]
Disney On Ice merchandise and memorabilia are only available for purchase at the show or in the lobby before the show begins.
Merchandise can be purchased by card only.
Ticket providers usually wait until much closer to the event to send tickets out. If you still haven’t received them with a week to go, get in touch with your ticket provider.
Anyone is welcome to sign up to our Priority Customers list at www.prioritycustomer.co.uk – this gives you early access to purchase tickets, discounted prices and news about upcoming shows. However, we do not offer specific discounts for NHS staff, students or Blue Light workers.
You can book up to 8-10 tickets in one purchase, however, the number does vary depending on which ticket provider you are purchasing your tickets from.
To book more than 9 tickets, please check with your local venue to see if they have a Group Bookings Team or contact The Ticket Factory [email protected]
At this time, we are not offering any special ticket pricing for groups.
We cannot guarantee tickets will be changed, but if you have any ticket-related enquiries please speak to your ticket provider, who will be happy to help further.
For tickets, please go to the tickets page, or to one of these approved partners:
• AXS – The OVO Arena Wembley and London O2 only
• Disney Tickets
• Eventim
• The Ticket Factory
• From The Box Office
• TicketMaster
• Ticket Quarter – Liverpool only
Please ensure that whoever you buy through is a member of STAR – the Society of Ticket Agents and Retailers – to ensure a safe and smooth transaction.
Feld Entertainment advises customers not to purchase tickets from fan resale sites or secondary ticketing sites, as we cannot guarantee the tickets are valid. Always go to www.DisneyOnIce.co.uk direct, or to one of our approved partners above, for the best availability and to guarantee valid tickets.
Accessible and carer tickets are available and can be booked through your venue. We advise you check with your chosen venue before purchasing tickets.
Dream Big 2024 Venues
- For Glasgow: https://www.ovohydro.com/visitor-information/accessibility
- For Leeds: https://www.firstdirectarena.com/your-visit/accessibility
- For London: https://www.ovoarena.co.uk/your-visit/accessibility
- For Cardiff: https://www.utilitaarenacardiff.co.uk/accessibility
- For Liverpool: https://www.mandsbankarena.com/visiting-us/the-venue/accessibility/
Ticket prices are the same for adults and children, but vary depending on venue and where in the arena you are seated. Children under the age of two don’t require a ticket and can sit on your lap. If you need any further advice, please visit your chosen venue’s website.
Children under the age of two don’t require a ticket and can sit on your lap.
We offer everyone the chance to become a Priority Customer; this means you can get early-bird access and exclusive prices. You can sign up here: prioritycustomer.co.uk
To receive early updates and exclusive deals, you can become a Priority Customer by signing up at www.prioritycustomer.co.uk
As a Disney On Ice priority customer, you get exclusive rewards, additional show information, and advanced access to tickets before they go on general sale. You can register today at https://www.prioritycustomer.co.uk
On occasion our local partners may advertise promotions or contests to win tickets. However, these vary by market and partner, so you should keep an eye out in your area.
Due to Facebook T&Cs we are unable to run competitions of this nature on the platform.
In the event that our show has to be cancelled for any reason, we would ask you to contact your ticket provider who can advise further on next steps. Disney On Ice does not sell tickets directly, but we have trusted partners to do so. Please check your ticket information if you are unsure.
This could be any of the following providers:
• AXS – The OVO Arena Wembley and London O2 only
• Disney Tickets
• Eventim
• The Ticket Factory
• From The Box Office
• TicketMaster
• Ticket Quarter – Liverpool only
Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences that lift the human spirit and create indelible memories, with 30 million people in attendance at its shows each year. Feld Entertainment’s productions have appeared in more than 80 countries on six continents and include Ringling Bros. and Barnum & Bailey®, Feld Motor Sports, Disney On Ice and Disney Live!
More information about Feld Entertainment is available online at FeldEntertainment.com or you can email your questions to [email protected].
If you are interested in any PR or partnership opportunities, we would ask you to send an email to [email protected]/
Please see the following site for more information: https://www.feldentertainment.com/performer-auditions/disney-on-ice/.
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