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Frequently asked questions

About the shows

What time do doors open? arrow-down

Doors open an hour before the start of the show.

How long is Disney On Ice? arrow-down

The show lasts for approx. two hours, with a 15-minute interval in the middle.

Where are the best seats at Disney On Ice? arrow-down

Our shows are designed to be enjoyed from every seat! They aren’t performed to a particular side or angle.

What should I wear to the show? arrow-down

The temperature in the arena is typically a few degrees cooler than outside, so we suggest that our guests wear a light jumper/jacket. We ask that you wear family-appropriate attire to the show, and to be aware that we do not permit over 14s to wear costumes as this can confuse younger children.

Are cameras allowed in the arena? arrow-down

Still cameras are permitted, provided that they are non-professional cameras and the photos are intended for personal use only. No video cameras are allowed in the arena, except mobile phones. Digital camera policies are different from arena to arena, so if you have concerns please contact the specific arena in your area to verify policy details.

Can I watch Disney On Ice online? arrow-down

Footage of the shows is not available to be viewed online. However, the tour visits multiple cities so hopefully we will see you at another show!

What are the security measures at Disney On Ice? arrow-down

The safety of our customers, crew and performers is our top priority. We work closely with the venues and our partners to ensure all involved with Disney On Ice are comfortable and safe.

 

For Birmingham: https://www.utilitaarenabham.co.uk/your-visit/faqs/

For London: https://www.theo2.co.uk/visit-us/security

For Manchester: https://ao-arena.com/your-visit/security/

For Sheffield: https://www.utilitaarenasheffield.co.uk/faqs

For Aberdeen: https://www.pandjlive.com/visiting/safety-security/

For Newcastle: https://www.utilitaarena.co.uk/plan-your-visit/safety-security-1

Is the arena easily accessible for visitors with mobility difficulties and/or accessibility needs? arrow-down

Accessibility provision changes depending on venue; we advise you check with your chosen venue before purchasing tickets.

 

For Birmingham: https://www.utilitaarenabham.co.uk/your-visit/accessibility/

For London: https://www.theo2.co.uk/accessibility

For Manchester: https://ao-arena.com/your-visit/

For Sheffield: https://www.utilitaarenasheffield.co.uk/plan-your-visit/accessibility

For Aberdeen: https://www.pandjlive.com/visiting/accessibility/

For Newcastle: https://www.utilitaarena.co.uk/plan-your-visit/accessibility

Are there any facilities for prams/buggies while watching Disney On ice? arrow-down

Most of our venues have factilities for prams and/or buggies, usually at the security desk, but we advise that you speak to your chosen venue about how this will work.

 

For Birmingham: https://www.utilitaarenabham.co.uk/your-visit/accessibility/

For London: https://www.theo2.co.uk/faqs

For Manchester: https://ao-arena.com/your-visit/

For Sheffield: https://www.utilitaarenasheffield.co.uk/faqs

For Aberdeen: https://www.pandjlive.com/visiting/our-facilities/

For Newcastle: https://www.utilitaarena.co.uk/plan-your-visit/faqs

Can I wear a costume to the show? arrow-down

Costumes worn by guests 14 years of age or older are not permitted; this is to reduce confusion for young children.

Does Disney On Ice do shoutouts for people’s birthdays? arrow-down

Due to overwhelming demand we regret that we are unable to provide this service.

What age is Disney On Ice aimed at? arrow-down

Disney On Ice is a family event suitable for all ages! Although toddlers may not understand the concept of the show, the colours and characters can be healthy for development and the songs and characters will entertain them throughout the show.

About Disney on Ice

When is Disney On Ice coming to my city? arrow-down

New dates may be added, so be sure to continue following our Disney On Ice UK Facebook page to check for updates. You can also sign up to be a Priority Customer for email updates at prioritycustomer.co.uk

Who do I contact regarding a question or comment about the show? arrow-down

Contact us on facebook: www.facebook.com/disneyoniceUK or email us at [email protected]

 

 

About Merchandise

Who do I contact regarding a question or comment about Disney On Ice merchandise? arrow-down

If you have any questions or queries about Disney On Ice merchandise, please send your contact details, show venue and time, and a full description of your item to our Quality Assurance team on [email protected]

How can I purchase show souvenirs other than at Disney On Ice? arrow-down

Disney On Ice merchandise and memorabilia are only available for purchase at the show or in the lobby before the show begins.

Cancellation and Safety

What are the rules/regulations on COVID-19 at Disney On Ice? arrow-down

Your wellness is our top priority, and we are working hard with our trusted partners to ensure the highest standards of safety and wellness when it comes to live experiences. Please check the venue website to review venue policies and safety measures put in place:

 

Birmingham: https://www.resortsworldarena.co.uk/protect/venue-protect-faqs/ or https://www.resortsworldarena.co.uk/protect/covid-19-information/

Manchester: https://ao-arena.com/your-visit/coronavirus-covid-19/

London: https://www.theo2.co.uk/visit-us/security/keeping-you-safe-at-the-o2

Aberdeen: https://www.pandjlive.com/visiting/venue-entry-information/

Newcastle: https://www.utilitaarena.co.uk/venue-information/covid/

Sheffield: https://www.sheffieldarena.co.uk/latest-news/coronavirus-covid-19-update-2

What happens if Disney On Ice is cancelled? arrow-down

In the event that our show has to be cancelled for any reason, we would ask you to contact your ticket provider who can advise further on next steps. Disney On Ice does not sell tickets directly, but we have trusted partners to do so. Please check your ticket information if you are unsure.

 

This could be any of the following providers:

 

• AXS - The SSE Arena Wembley and London O2 only

• Disney Tickets

• Eventim

• The Ticket Factory

• Ticket Zone

• From The Box Office

• TicketMaster

About Tickets

When will I receive my tickets for Disney On Ice? arrow-down

Ticket providers usually wait until much closer to the event to send tickets out. If you still haven’t received them with a week to go, get in touch with your ticket provider.

Does Disney On Ice offer NHS, student or Blue Light discounts? arrow-down

Anyone is welcome to sign up to our Priority Customers list at www.prioritycustomer.co.uk – this gives you early access to purchase tickets, discounted prices and news about upcoming shows. However, we do not offer specific discounts for NHS staff, students or Blue Light workers.

What is the maximum number of tickets I can book online for Disney On Ice? arrow-down

You can book up to 9 tickets with any of our chosen ticket providers.

How do I book a group of 10+ for Disney On Ice? arrow-down

You can make group bookings of 10 people or more through The Ticket Factory for all venues except London O2. 
To make a group booking, please visit The Ticket Factory here. Although based in Birmingham, they act as our official Group Tickets agent for all venues/locations across the UK. These groups are perfect for school trips, team-building exercises or large family trips.
 

Do you offer any special ticket pricing for large groups? arrow-down

At this time, we are not offering any special ticket pricing for groups.

Is it possible to change my Disney On Ice tickets to a different venue? arrow-down

We cannot guarantee tickets will be changed, but if you have any ticket-related enquiries please speak to your ticket provider, who will be happy to help further.

Who are Disney On Ice’s current preferred ticketing partners? arrow-down

For tickets, please go to the tickets page, or to one of these approved partners:

• AXS – The SSE Arena Wembley and London O2 only

• Disney Tickets

• Eventim

• The Ticket Factory

• Ticket Zone

• From The Box Office

• TicketMaster

 

Please ensure that whoever you buy through is a member of STAR – the Society of Ticket Agents and Retailers – to ensure a safe and smooth transaction.

 

Feld Entertainment advises customers not to purchase tickets from fan resale sites or secondary ticketing sites, as we cannot guarantee the tickets are valid. Always go to www.DisneyOnIce.co.uk direct, or to one of our approved partners above, for the best availability and to guarantee valid tickets.

Can you get carers/disabled tickets and discounts for Disney On Ice? arrow-down

Accessible and carer tickets are available and can be booked online or directly through your venue.

 

Please visit Ticketmaster, select your preferred show, then click on ‘Accessibility’ – this will give you the relevant details, as they’re different for each venue. You can do that here.

 

For London, a wide range of accessible tickets are available online at AXS.com by clicking the ‘Accessible’ link once you have selected your event.

 

As a general rule, most venues handle disabled bookings directly in order to determine specific needs for customers.

How can I purchase tickets for Disney On Ice Ireland? arrow-down

All Disney On Ice Ireland information will be available at www.disneyonice.ie. For any further Ireland or Northern Ireland-related queries please contact [email protected].

Do you offer special ticket pricing for children? arrow-down

Ticket prices are the same for adults and children, but vary depending on venue and where in the arena you are seated. Children under the age of two don’t require a ticket and can sit on your lap. If you need any further advice, please visit your chosen venue’s website.

Do I need to purchase a ticket for my infant child who will sit on my lap for the entire show? arrow-down

Children under the age of two don’t require a ticket and can sit on your lap.

Is there a coupon or promo offer? arrow-down

We offer everyone the chance to become a Priority Customer; this means you can get early-bird access and exclusive prices. You can sign up here: prioritycustomer.co.uk

How can I get on a mailing list to receive reminders Disney On Ice is coming to my city? arrow-down

To receive early updates and exclusive deals, you can become a Priority Customer by signing up at www.prioritycustomer.co.uk

How can I win tickets? arrow-down

On occasion our local partners may advertise promotions or contests to win tickets. However, these vary by market and partner, so you should keep an eye out in your area.

 

Due to Facebook T&Cs we are unable to run competitions of this nature on the platform.

About Feld Entertainment

Who is Feld Entertainment? arrow-down

Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences that lift the human spirit and create indelible memories, with 30 million people in attendance at its shows each year. Feld Entertainment’s productions have appeared in more than 65 countries on six continents and include Ringling Bros. and Barnum & Bailey®, Feld Motor Sports, Disney On Ice and Disney Live!

 

More information about Feld Entertainment is available online at FeldEntertainment.com or you can email your questions to [email protected]

Where can I find out more about influencer partnerships or PR opportunities for Disney On Ice? arrow-down

If you are interested in any PR or partnership opportunities, we would ask you to send an email to [email protected]

How can I become a performer in a Disney On Ice production? arrow-down

Please see the following site for more information: http://www.feldentertainment.com/PerformerAuditions/DisneyOnIce.

Sign up to become a Disney On Ice Preferred Guest Sign up to become a Disney On Ice Preferred Guest
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ENTERTAINMENT PRIORITY CUSTOMER

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