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Frequently asked questions

About the shows

Does Disney On Ice features any special effects during the show? arrow-down

As part of the magical experience, several Disney On Ice shows feature special effects, including a safe theatrical fog, strobe lights and dazzling special effects. We recommend contacting [email protected] for specific details about the show you are attending.

How long is the show? arrow-down

Disney On Ice productions vary in length, but they average between one hour and a half to two hours. This includes a 15-20 minute intermission.

What should I wear to the show? arrow-down

We suggest you dress comfortably. A light sweater/jacket might be needed. Also, practical shoes are recommended to safely navigate the steps in the arena. Proper attire, including shoes and shirts, must be worn at all times. All of our shows offer a casual, family-oriented environment. Clothing which, by nature, exposes excessive portions of the skin or body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use your discretion and common sense.

 

Costumes worn by guests 14 years of age or older are not permitted. If you have any further questions please contact us at [email protected].

Are cameras allowed in the arena? arrow-down

Still cameras are permitted, provided that they are non-professional cameras and the photos are intended for personal use only. No video cameras of any kind are allowed in the arena. Digital camera policies are different from arena to arena, so if you have concerns, please contact the specific arena in your area to verify policy details.

Security at our venues arrow-down

The safety of our performers, crew and customers is our top priority. We work closely with the venues and our partners to ensure all involved with Disney On Ice are comfortable and safe. Please check your local venue website for security information and updated policies.

 

**Security measure protocols subject to change per venue

Is the arena easily accessible for visitors with mobility difficulties and/or accessibility needs? arrow-down

Please contact your local venue as they can provide you with information about accessibility as information may differ.

Are there any Meet & Greets available? arrow-down

From time to time, we offer public meet and greets through competitions, which will be advertised as such. If there aren’t any meet and greets planned in your area, we hope you will enjoy seeing the Disney characters at the show.

Can my children spend time on the ice with the characters? arrow-down

Disney On Ice does not sell tickets to get on the ice with the characters. The experience is reserved for select groups, usually charities or through exclusive competitions. Some Disney On Ice shows do have interactive audience moments, however these children are either chosen at random at the show or at random through various competitions. Please check our Facebook page for more information www.facebook.com/disneyoniceUK

Can I wear a costume to the show? arrow-down

Costumes worn by guests 14 years of age or older are not permitted. If you have any further questions please contact us at [email protected].

About Disney on Ice

Why isn’t my city on your performance schedule? arrow-down

We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time. Unfortunately, changes in routing sometimes make it impossible to get to cities in which we have previously played. For the most up-to-date schedule information, visit us here.

When is Disney On Ice coming to my city? arrow-down

New dates may be added so be sure to continue our Disney On Ice UK Facebook page to check for updates.

Who do I contact regarding a question or comment about the show? arrow-down

You may send an e-mail to customers[email protected].

Where can I find out more about Influencer Partnerships or PR opportunities? arrow-down

You may send an e-mail to [email protected]

How can I become a performer in a Disney On Ice production? arrow-down

Please see the following site for more information:http://www.feldentertainment.com/PerformerAuditions/DisneyOnIce/

About Merchandise

Who do I contact regarding a question or comment about Disney On Ice merchandise? arrow-down

You may contact us directly by [email protected]

How can I purchase show souvenirs other than at the show? arrow-down

Disney On Ice merchandise and popcorn are only available for purchase at the show, please see our “Souvenirs at the show” section for an idea of the merchandise that will be available exclusively at the shows. 

 

*Please note that no prices will be available prior and all items are subject to stock availability.

About Tickets

How can I purchase tickets? arrow-down

Please see the Schedule and Tickets section of this website for more information on how to buy tickets in advance of the show. To purchase tickets the day of the event, please go directly to the arena box office.

Who are Disney On Ice’s current preferred ticketing partners? arrow-down

For tickets, please go to www.DisneyOnIce.co.uk or to one of these approved partners:

• AXS - The SSE Arena Wembley and London O2 only
• Disney Tickets
• Encore Tickets
• Eventim

• SEE Tickets
• The Ticket Factory
• Ticket Zone
• From The Box Office

 

Please ensure that whomever you buy through is a member of STAR - the Society of Ticket Agents and Retailers to ensure a safe and smooth transaction.

 

Feld Entertainment advises customers not to purchase tickets from fan resale sites or secondary ticketing sites, as we cannot guarantee the tickets are valid. Always go to www.DisneyOnIce.co.uk direct, or to one of our approved partners above, for best availability and guaranteed valid tickets.

Do you offer any special ticket pricing for large groups? arrow-down

For group tickets call the Official Disney On Ice Groups Representative Ticketmaster Groups on 0844 844 2121*.

Alternatively email [email protected]

Do you offer special ticket pricing for children? arrow-down

Please refer to your nearest venue for more details on family-friendly pricing opportunities.

Do I need to purchase a ticket for my infant child who will sit on my lap for the entire show? arrow-down

For most venues, children under 2 are admitted free provided they sit on a parent or guardian’s lap. Please check your nearest venue for final confirmation.

Is there a coupon or promo offer? arrow-down

Please check our Facebook page for more information:www.facebook.com/disneyoniceUK

How can I get on a mailing list to receive reminders Disney On Ice is coming to my city? arrow-down

Please check our Facebook page for more information:www.facebook.com/disneyoniceUK

How can I win tickets? arrow-down

On occasion our local partners may advertise local promotions or contests to win tickets, however these vary by market and partner so you should keep an eye out in your area. Please check our Facebook page for more information:www.facebook.com/disneyoniceUK

About Feld Entertainment

Who is Feld Entertainment? arrow-down

Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences that lift the human spirit and create indelible memories, with 30 million people in attendance at its shows each year. Feld Entertainment’s productions have appeared in more than 65 countries on six continents and include Ringling Bros. and Barnum & Bailey®, Feld Motor Sports, Disney On Ice and Disney Live!.

 

More information about Feld Entertainment is available online at FeldEntertainment.com or you can email your questions to [email protected]

How can I become a performer in a Disney On Ice production? arrow-down

If you are interested in joining an elite group of figure-skating professionals, love ice-skating, and dream of traveling the world, contact us to learn more about the audition process. Please send a resume and photo to:

 

Talent Director and Production Coordinator 
Disney On Ice
Feld Entertainment, Inc. 
2001 US HWY 301
Palmetto, Florida 34221

 

Qualified applicants interested in traveling crew positions, please contact [email protected].

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