Effective as of February 5, 2026

Messaging Terms & Conditions

These terms and conditions are a contract (this “Agreement”) between (1) you, on the one hand, and (2) Feld Entertainment, Inc. and its affiliated companies (collectively, “FEI”), and Buena Vista Theatrical Group Ltd. and its affiliated companies (collectively, “Disney”), on the other hand. 

Disney and/or FEI may need to make changes to any portion of these terms and conditions from time to time and for many reasons, including to reflect updates to the services described herein or changes in law. If we make a material change to these terms and conditions, the amended terms and conditions will be effective thirty (30) days following either the dispatch of a notice to you by Disney and/or FEI, or the posting of the amended terms by Disney and/or FEI at https://www.disneyonice.com/messaging-terms-and-conditions/.  You are responsible for periodically reviewing these terms and conditions for updates and amendments. By continuing to use the services as described in these terms and conditions, you will be deemed to have agreed to and accepted any amendments. If you do not agree to any change to these terms and conditions, you must discontinue using all services described in these terms and conditions.  Each of Disney’s and FEI’s customer service representatives are not authorized to modify any provision of these terms and conditions, either verbally or in writing.

You agree to receive recurring automated promotional and personalized marketing (e.g. promotions, discounts, deals, etc.) text (e.g., SMS, MMS and RCS) messages from Disney On Ice, which is operated by an affiliated company of Feld Entertainment, Inc., as a licensee of Buena Vista Theatrical Group Ltd., including text messages that may be sent using an automatic telephone dialing system and/or other technology, to the mobile telephone number you provided when signing up or any other number that you designate. To the fullest extent permitted by law, you waive any rights you may have under laws setting “time of day” restrictions for the sending of text messages and/or restricting the sending of text messages to numbers on Do Not Call lists/registries. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply.

Message frequency will vary. Disney On Ice reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Disney On Ice also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.

Not all mobile devices, headsets, or carriers may be supported and our messages may not be deliverable in all areas. Messages may not be deliverable if you add digits or symbols to our phone number. FEI, Disney, and their respective service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

You also agree to Disney’s Terms of Use and acknowledge that you have read Disney’s Privacy Policy and Your US State Privacy Rights. Disney may share certain information with its service providers, including Attentive Mobile Inc., as described in Disney’s Privacy Policy.

Disney and FEI are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

CANCELLATION

Text the keyword STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE or OPT OUT to our shortcode to cancel your receipt of text messages as set forth herein. After texting STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE or OPT OUT to our shortcode you will receive one additional message confirming that your cancellation request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE or OPT OUT keyword commands and agree that FEI, Disney, and their respective service providers will have no liability for failing to honor cancellation requests that do not contain any of the foregoing keyword commands. If you unsubscribe from the Disney On Ice text message program, you may continue to receive text messages from other Disney programs you have joined unless you separately unsubscribe from those programs.

HELP

Text the keyword HELP to our shortcode to return customer care contact information for messaging support.

CUSTOMER CARE

If you require messaging support, please contact our vendor Attentive at https://support.attentivemobile.com/help/ and submit the form with details about your problem or request for support, or email Attentive at [email protected].

CONTACT

This message program is a service of Disney On Ice, located at 800 Feld Way, Palmetto, FL 34221.

BINDING ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS PROVISION CAREFULLY—YOU ARE AGREEING TO RESOLVE ALL DISPUTES BETWEEN YOU, ON THE ONE HAND, AND DISNEY AND/OR FEI, ON THE OTHER HAND, THROUGH BINDING INDIVIDUAL ARBITRATION AND INCLUDE A CLASS ACTION WAIVER AND JURY TRIAL WAIVER.

You, Disney, and FEI agree to resolve, by binding individual arbitration as provided below, all Disputes (including any related disputes involving The Walt Disney Company, its subsidiaries, or its affiliates) except for: (i) any claim within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is an individual dispute and not a class action; and (ii) any dispute relating to the ownership or enforcement of intellectual property rights. “Dispute” includes any claim, dispute, action, or other controversy, whether based on past, present, or future events, whether based in contract, tort, statute, or common law, between you, on the one hand, and Disney and/or FEI, on the other hand, concerning this Agreement or the text messages described herein sent by Disney, FEI, or any of their respective service providers, or this exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of these terms and conditions or the formation of this contract, including, without limitation, the arbitrability of any dispute, and any claim that all or any part of these terms and conditions is void or voidable.

YOU, DISNEY AND FEI AGREE TO WAIVE CLASS ACTION PROCEDURES.

Neither you nor Disney and/or FEI will seek to have a dispute heard as a class action or private attorney general action or in any other proceeding in which any party acts or proposes to act in a representative capacity. You, Disney, and FEI agree not to, and expressly waive any right to, file a class action or seek relief on a class basis. No arbitration or proceeding can be combined with another without the prior written consent of all parties to the applicable arbitrations or proceedings.  If this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor Disney and/or FEI are entitled to arbitration; instead, all Disputes will be resolved in a court.

A. Small Claims Court. Subject to applicable jurisdictional requirements, you, on the one hand, or Disney and/or FEI, on the other hand, may elect to pursue a Dispute in a local small claims court rather than through the informal dispute resolution process described below or arbitration, so long as the matter remains in small claims court and proceeds only on an individual basis. If a party has already submitted an arbitration demand, the other party may, in its sole discretion, inform the arbitral forum that it chooses to have the Dispute heard in small claims court. At that time, the arbitral forum will close the arbitration and the Dispute will be heard in the appropriate small claims court, with no fees due from the arbitration respondent.

B. Informal Dispute Resolution. In the event of a Dispute, you, on the one hand, and Disney and/or FEI, on the other hand, agree to attempt to avoid the costs of formal dispute resolution by giving each party a full and fair opportunity to address and resolve the Dispute informally. Except for those Disputes eligible to be resolved in small claims court or relating to the ownership or enforcement of intellectual property rights, the claiming party must send to the other party a notice of a Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving the notice, detailed factual information sufficient to evaluate the merits of the claiming party’s individualized claim, and the specific relief sought, including whatever amount of money is demanded and the means by which the demanding party calculated the claimed damages. You must send any notice of a Dispute (i) if the Dispute involves Disney, to Disney, 500 South Buena Vista Street, Burbank, California 91521-7620, USA, Attention: Legal and (ii) if the Dispute involves FEI, to FEI, 800 Feld Way, Palmetto, FL  34221, USA, Attention: Legal.  Disney and/or FEI will send any notice of a Dispute to you at the contact information we have available for you, which may include, if applicable, the contact information associated with your Disney and/or FEI account. You, on the one hand, and Disney and/or FEI, on the other hand, will attempt to resolve a Dispute through informal negotiation within sixty (60) days beginning from the date the notice of a Dispute is sent. This informal negotiation requires an individual meet-and-confer in person, or via teleconference or videoconference, that addresses only the Dispute between you, on the one hand, and Disney and/or FEI, on the other hand (the “Conference”). If you are represented by counsel, your counsel may participate in the Conference, but you will also need to individually participate.  Disney and/or FEI will participate in the Conference through one or more representatives, which may include Disney’s and/or FEI’s counsel. After the end of the sixty (60) day informal negotiation period and not before, and only after the completion of the Conference with respect to a claim, you, on the one hand, and Disney and/or FEI, on the other hand, may commence an arbitration proceeding regarding that claim. Nothing in this paragraph is intended to prohibit the parties from engaging in informal communications to resolve the initiating party’s claims before, during, or after any Conference or filing in small claims court. Each party agrees that a court may enter injunctive relief to enforce the pre-filing requirements of this paragraph, including an injunction to stay an arbitration that has been commenced in violation of this paragraph.

C. Arbitration Process and Rules. If you, on the one hand, and Disney and/or FEI, on the other hand, do not resolve a dispute by informal negotiation or in small claims court, the dispute shall be resolved by binding arbitration. The Federal Arbitration Act, 9 U.S.C. §§ 1-16, including its procedural provisions, and not state law, governs the interpretation and enforcement of this arbitration agreement. Any demand for arbitration must be filed with ADR Services, Inc. (“ADR Services”) (https://www.adrservices.com/). If ADR Services is not available to arbitrate, the arbitration will be conducted by National Arbitration and Mediation (“NAM”) (https://www.namadr.com/). The rules of the arbitral forum will govern all aspects of this arbitration, except to the extent those rules conflict with this Agreement. The arbitration will be conducted by a single, neutral arbitrator. Arbitration may be conducted in person, through the submission of documents, by phone, or online. Proceedings that cannot be conducted through the submission of documents, by phone, or online will take place in either Los Angeles, California or the borough of Manhattan, New York, New York, whichever is more convenient for you; provided, however, that if you can demonstrate that arbitration in Los Angeles or the borough of Manhattan would create an undue burden to you, the arbitrator may hold an in-person hearing in your hometown area. You, Disney, and FEI agree to submit to the exclusive jurisdiction of the federal or state courts located in either Los Angeles, California or the borough of Manhattan, New York, New York, whichever is more convenient for you, in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. The arbitrator may award damages to either party individually as a court could, including declaratory or injunctive relief, but only to the extent required to satisfy such party’s individual claim. 

D. Fees. If Disney and/or FEI initiate an arbitration against you, we will pay all costs associated with the arbitration, including the entire filing fee. If you are the party initiating an arbitration, you will be responsible for the nonrefundable initial filing fee and other applicable fees, as required by ADR Services or NAM. ADR Services sets forth fees for its services, which are available at https://www.adrservices.com/rate-fee-schedule/. NAM permits any person to request information as to fees for its services at https://www.namadr.com/info-request-form/?request_type=Standard_Fees_and_Costs. If the arbitrator finds that either the substance of a claim or the relief sought violate the representation requirements of Federal Rule of Civil Procedure 11, to the extent permitted by law, the arbitrator shall have the same power to award sanctions consistent with that rule.

E. Settlement Offers and Offers of Judgment. At least ten (10) calendar days before the date set for an arbitration hearing with respect to a Dispute, you, on the one hand, or Disney and/or FEI, on the other hand, may serve a written offer of judgment on the other party to allow judgment on specified terms. If the offer is accepted, the offer with proof of acceptance shall be submitted to the arbitrator, who shall enter judgment accordingly. If the offer is not accepted prior to the arbitration hearing or within thirty (30) calendar days after it is made, whichever is first, it shall be deemed withdrawn and cannot be given as evidence in the arbitration. If an offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover their post-offer costs and shall pay the offering party’s costs (including all fees paid to the arbitral forum) from the time of the offer.

F. Arbitration Agreement Survival. This arbitration agreement will survive the termination of your relationship with Disney and/or FEI, including any revocation of consent or other action by you to end your engagement with or use of any products or services offered by Disney and/or FEI, or any communication with Disney and/or FEI.

G. Opt-out. You may opt out of this arbitration agreement via mail. If you do so, neither you, on the one hand, nor Disney and/or FEI, on the other hand, can force any party to arbitrate. To opt out, you must notify Disney and FEI in writing no later than thirty (30) calendar days after first becoming subject to this arbitration agreement; otherwise you shall be bound to arbitrate Disputes on a non-class basis in accordance with this Agreement. If you opt out of only the arbitration provisions, and not also the class action waiver, the class action waiver still applies. You may not opt out of only the class action waiver and not also the arbitration provisions. Your opt-out notice must include your name and address, the email address you used to set up your Disney and/or FEI account (if you have one), and an unequivocal statement that you want to opt out of this arbitration agreement (and, if applicable, that you want to opt out of the class action waiver). You must mail your opt-out notice to P.O. Box 11565, Burbank, California 91510, USA, Attention: Disney Opt-Out and to 800 Feld Way, Palmetto, FL  34221, USA, Attention: Legal. For clarity, opt-out notices submitted via email will not be effective.

If you have questions or concerns about the meaning of any provision of this arbitration agreement, please feel free to seek the counsel of an attorney. Each of Disney and FEI thanks you for understanding why it is important that all parties agree on the process for addressing disputes.

ADDITIONAL PROVISIONS

A. Choice of Forum. You agree that any action at law or in equity arising out of or relating to these terms and conditions that is not subject to arbitration shall be filed, and that venue properly lies, only in the state or federal courts located in either Los Angeles, California or the borough of Manhattan, New York, New York, United States of America and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action.

B. Choice of Law. These terms and conditions are governed by and construed in accordance with the laws of the State of New York and the laws of the United States, without giving effect to any conflict of law principles.

C. Severability. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

D. Survival. The provisions of this Agreement which by their nature should survive any  termination of these terms and conditions shall survive such termination, including but not limited to the rules regarding dispute resolution as well as the provisions under this section entitled “Additional Provisions”.

E. Waiver. No waiver of any provision of these terms and conditions by Disney and/or FEI shall be deemed a further or continuing waiver of such provision or any other provision, and Disney’s and/or FEI’s failure to assert any right or provision under these terms and conditions shall not constitute a waiver of such right or provision.