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Fan Wellness Fan Wellness

Guest Wellness

 

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Fan Wellness

It's Time for Magic!

 

6/18/21 Update: As a valued patron of Feld Entertainment, the safety of you, our guests, cast, crew, and everyone involved in the production of Disney On Ice is our top priority. As the pandemic recovery progresses, Feld Entertainment is continuing to closely monitor changes to government mandates, public health guidelines and industry standards. Each state’s and city’s respective requirements are unique, so we are working closely with our venue partners to adjust our COVID-19 related protocols, accordingly.

Seating capacities will be determined on a case-by-case basis, and we have begun to schedule full capacity performances where permissible.

Effective for shows happening after August 1, face coverings are strongly encouraged, regardless of vaccination status, and may be required per state, city and venue policies.  The CDC recommends face coverings if you are not fully vaccinated.

We will continue to update all show pages with up-to-date information on our Guest Wellness policies. Please also continue to check your local venue’s website in advance of your performance date for up-to-date protocol information.


 

Your well-being is Feld Entertainment’s top priority. Our enhanced health and safety measures are designed to deliver the same magical family experience you expect from Disney On Ice while keeping your family safe. Please take a moment to learn about our enhancements below.

 

HEALTH AND SAFETY ENHANCEMENTS

Venue PoliciesVenue Policies

Feld Entertainment is working hard with our trusted venue partners to ensure the highest standards of safety and wellness when it comes to live experiences. Please check the venue website to review venue policies, including face covering and entry requirements, as restrictions ease. Please note that temperature checks/entry screenings may be required at certain venues. You can find a link to the venue website at the DisneyOnIce.com Schedule & Tickets page.

 

Seating and DistancingSeating & Distancing

Feld Entertainment has been working closely with a variety of state and local leaders, health organizations, and local arena management to develop protocols for safety and wellness while our guests are in the venue. Seating capacities and configurations and social distancing guidelines will be determined on a case-by-case basis, based on local requirements. Please check the local show page on DisneyOnIce.com for details for your show. Go to the Schedule & Tickets page to get started.

 

Contactless ShoppingContactless Shopping

Feld Entertainment has created new touch-free payment and digital purchasing options for your convenience and safety. You can now skip the line by pre-ordering Disney On Ice merchandise prior to arriving at the venue and have purchases ready upon arrival at the show. During the show, you can also order merchandise from the comfort of your seat and pick up purchases at select locations within the venue. For payment options at your local venue, please go to the Schedule & Tickets page and click on your venue for more details.

Wellness CheckWellness Check

Remember to check the temperature of each member of your party before arriving at the arena. If anyone has a temperate of 100.4° or more or is not feeling well, please stay at home. Feld Entertainment has a flexible ticket exchange policy if you need to alter your plans due to illness.

 

Face CoveringsFace Coverings

Effective for shows happening after August 1, face coverings are strongly encouraged, regardless of vaccination status, and may be required per state, city and venue policies. The CDC recommends face coverings if you are not fully vaccinated.

 

Fan InteractionGuest Interaction

To support the safety and wellness of our performers and crew, Feld Entertainment has temporarily halted Disney On Ice character experiences, including guest interactions and meet and greets. You can still sing and dance along to your favorite Disney stories from the comfort of your seats.

COVID-19 WarningCOVID-19 Warning

 

Feld Entertainment has set enhanced health and safety guidelines which we require you to follow while attending a Disney On Ice show. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. Guests should evaluate their own risk in determining whether to attend. By attending a Disney On Ice show, you voluntarily assume all risks related to exposure to COVID-19.

 

Feld Entertainment reserves the right to modify event health and safety guidelines as circumstances require and to deny admission or remove any person who is not following guidelines or whose conduct puts any person or property at risk.

 

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