Skip to main content
close video
Fan Wellness Fan Wellness

Guest Wellness



Fan Wellness

It’s Time for Magic!


04/19/21 Update: As the pandemic recovery progresses, we are continuing to closely monitor changes to government mandates, public health guidelines and industry standards, to determine when it is appropriate for us to adjust our COVID-19 related protocols accordingly. In the near future, we will consider increasing seating capacities on a case-by-case basis, after assessing local regulations, vaccination progress and other factors that may arise in each applicable market. Face coverings will still be required for all events for the foreseeable future. As a valued patron of Feld Entertainment, the safety of you, our guests, cast, crew, and everyone involved in the production of Disney On Ice is our top priority. We will continue to update all event pages with up-to-date information on our Guest Wellness policies.


Your well-being is Feld Entertainment’s top priority. Our enhanced health and safety measures are designed to deliver the same magical family experience you expect from Disney On Ice while keeping your family safe.  Please take a moment to learn about our enhancements below.


Health and Safety Enhancements

Venue PoliciesVenue Policies

Feld Entertainment is working hard with our trusted venue partners to ensure the highest standards of safety and wellness when it comes to live experiences. Please check the venue website to review venue policies, including face covering and entry requirements. Please note that temperature checks/entry screenings may be required at certain venues. You can find a link to the venue website at the Schedule & Tickets page.


Pod SeatingPod Seating

Feld Entertainment has been working closely with a variety of state and local leaders, health organizations, and local arena management to develop protocols for safety and wellness while our guests are in the seating area. We have created Seating Pods for your family and friends to safely enjoy the show while social distancing from groups that are also in attendance. The Seating Pod that you purchase will be shared exclusively with the people that you have chosen to attend the show with you and will not include any guests that are not part of your group. Please note that Seating Pods must be purchased in their entirety and may not be divided. Sitting in any seat outside of your Seating Pod is strictly prohibited.


Contactless ShoppingContactless Shopping

Feld Entertainment has created new touch-free payment and digital purchasing options for your convenience and safety.  You can now skip the line by pre-ordering Disney On Ice merchandise prior to arriving at the venue and have purchases ready upon arrival at the show.  During the show, you can also order merchandise from the comfort of your seat and pick up purchases at select locations within the venue. For payment options at your local venue, please go to the Schedule & Tickets page and click on your venue for more details.

Wellness CheckWellness Check

Remember to check the temperature of each member of your party before arriving at the arena. If anyone has a temperate of 100.4° or more or is not feeling well, please stay at home and follow CDC guidelines. Feld Entertainment has a flexible ticket exchange policy if you need to alter your plans due to illness.


Face CoveringsFace Coverings

A face covering will be required to attend Disney On Ice. Unless otherwise exempted by law, all fans age 2 and older must wear a properly fitting face covering over their nose and mouth at the event – local venue rules apply. Face coverings can be removed when you are actively eating and drinking as long as you are appropriately socially distanced and put it back on when you are done. Please bring your own face coverings. Disposable masks will be available if you forget yours. 


Physical DistancingPhysical Distancing

Please make sure to maintain social distancing of at least 6 feet between your party and others upon arrival at the venue and while navigating the concourse and seating area.


Fan InteractionGuest Interaction

To support the safety and wellness of our performers and crew, Feld Entertainment has temporarily halted Disney On Ice character experiences, including guest interactions and meet and greets.  You can still sing and dance along to your favorite Disney stories from the comfort of your Pod Seats.

COVID-19 WarningCOVID-19 Warning


Feld Entertainment has set enhanced health and safety guidelines which we require you to follow while attending a Disney On Ice show. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. Guests should evaluate their own risk in determining whether to attend. By attending a Disney On Ice show, you voluntarily assume all risks related to exposure to COVID-19.


Feld Entertainment reserves the right to modify event health and safety guidelines as circumstances require and to deny admission or remove any person who is not following guidelines or whose conduct puts any person or property at risk.