{"id":23,"date":"2023-07-03T08:27:16","date_gmt":"2023-07-03T08:27:16","guid":{"rendered":"http:\/\/projects.45press.com\/disneyonice\/?page_id=23"},"modified":"2026-05-08T10:18:04","modified_gmt":"2026-05-08T14:18:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.disneyonice.com\/fr-fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"full\" id=\"block_d5bd55333433f5a5aab431b5514701d6\">\n\t<section class=\"felds-block felds-banner-block page-header banner-small pos-center pos-bottom\" style=\"background-color:#000000;\">\n\t\t<div class=\"info align-center below-title\" style=\"width: 80%;\">\n\t\t\t\t\t\t<div class=\"info-title\">\n\t\t\t\tFOIRE AUX QUESTIONS\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"bg-images\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"desktop\" src=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/09\/doi-faq-header_0.png\" alt=\"<em>Disney On Ice<\/em>\" width=\"1920\" height=\"1080\" fetchpriority=\"high\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" class=\"mobile\" src=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/09\/DOI-interiorpage_hero_mobile-faq.jpg\" alt=\"<em>Disney On Ice<\/em>\" width=\"750\" height=\"1334\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/section>\n\t<\/div>\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"\" class=\"felds-block felds-faq-anchors-block\">\n\t\t<div class=\"block-content\">\n\t\t\t<ul>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-the-shows\">\u00c0 PROPOS DU SPECTACLE<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-disney-on-ice\">About <em>Disney On Ice<\/em><\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-merchandise\">\u00c0 PROPOS DES SOUVENIRS<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-tickets\">\u00c0 PROPOS DES BILLETS<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-feld-entertainment\">\u00c0 PROPOS DE FELD<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-the-shows\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">\u00c0 PROPOS DU SPECTACLE<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Quelle tenue dois-je porter?<\/div>\n\t\t\t\t<div class=\"item-content\"><p style=\"font-weight: 400\">Nous vous conseillons de vous habiller confortablement. Il est recommand\u00e9 de porter des chaussures pratiques pour se d\u00e9placer en toute s\u00e9curit\u00e9 dans les salles et sur les marches. Une tenue vestimentaire correcte, incluant chaussures et haut, est exig\u00e9e.<strong> Vous pouvez apporter votre propre protection auditive si n\u00e9cessaire.<\/strong><\/p>\n<p style=\"font-weight: 400\">\n<p style=\"font-weight: 400\">Nos spectacles offrent un environnement d\u00e9contract\u00e9, ax\u00e9 sur la famille. Les v\u00eatements exposant des parties excessives du corps, pouvant \u00eatre consid\u00e9r\u00e9s comme inappropri\u00e9s pour un environnement familial, ne seront pas autoris\u00e9s. Dans cet esprit, nous vous demandons de faire preuve de discr\u00e9tion et de bon sens.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Tenue vestimentaire inappropri\u00e9e<\/strong><\/p>\n<p>Le groupe Feld Entertainment se r\u00e9serve le droit de refuser l\u2019entr\u00e9e ou d&#8217;expulser toute personne portant une tenue inappropri\u00e9e ou susceptible de nuire \u00e0 l\u2019exp\u00e9rience des autres spectateurs.<\/p>\n<p>&nbsp;<\/p>\n<p>Les tenues jug\u00e9es inappropri\u00e9es et susceptibles d&#8217;entra\u00eener un refus d&#8217;admission sont les suivantes :<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Les d\u00e9guisements (costumes et\/ou masques) port\u00e9s par les spectateurs \u00e2g\u00e9s de plus de 14 ans.<\/li>\n<li>Les v\u00eatements comportant des \u00e9l\u00e9ments r\u00e9pr\u00e9hensibles, incluant un langage ou des images obsc\u00e8nes.<\/li>\n<li>Les v\u00eatements excessivement d\u00e9chir\u00e9s.<\/li>\n<li>Comme indiqu\u00e9 ci-dessus, les v\u00eatements exposant des parties excessives de la peau pouvant \u00eatre consid\u00e9r\u00e9s comme inappropri\u00e9s pour un environnement familial.<\/li>\n<li>Les v\u00eatements qui touchent ou tra\u00eenent sur le sol.<\/li>\n<li>Les tatouages obsc\u00e8nes ou grossiers<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Les spectateurs \u00e2g\u00e9s de plus de 14 ans ne peuvent pas venir d\u00e9guiser.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Pour les spectateurs \u00e2g\u00e9s de moins de 14 ans :<\/strong><\/p>\n<p>Les costumes peuvent \u00eatre port\u00e9s conform\u00e9ment \u00e0 ces directives. Les spectateurs ne respectant pas celles-ci peuvent se voir refuser l&#8217;entr\u00e9e et\/ou \u00eatre expuls\u00e9s de Disney sur Glace, \u00e0 moins que leur costume ne puisse \u00eatre modifi\u00e9 pour r\u00e9pondre \u00e0 ces normes :<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Les spectateurs peuvent se d\u00e9guiser en leur personnage pr\u00e9f\u00e9r\u00e9, mais ne peuvent ni poser pour des photos, ni signer d&#8217;autographes.<\/li>\n<li>Les costumes doivent \u00eatre adapt\u00e9s aux familles et ne doivent pas \u00eatre g\u00eanants, offensants, choquants ou violents.<\/li>\n<li>Les costumes ne doivent pas contenir d&#8217;accessoires ressemblant \u00e0 une arme ou qui pouvant \u00eatre confondus avec une arme r\u00e9elle.<\/li>\n<li>Les costumes ne doivent pas contenir d&#8217;objets pointus ou tranchants, ni de mat\u00e9riaux susceptibles de frapper ou de blesser accidentellement un autre spectateur.<\/li>\n<li>Les costumes superpos\u00e9s ou les accessoires qui entourent tout le corps sont fortement d\u00e9conseill\u00e9s et peuvent faire l&#8217;objet d&#8217;un contr\u00f4le de s\u00e9curit\u00e9 suppl\u00e9mentaire.<\/li>\n<li>Les costumes ne doivent pas tra\u00eener sur le sol.<\/li>\n<li>Les capes peuvent \u00eatre port\u00e9es si leur longueur ne descend pas en dessous de la taille.<\/li>\n<li>Les T-shirts, chemisiers, sweat-shirts et chapeaux \u00e0 th\u00e8me sont accept\u00e9s.<\/li>\n<\/ul>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Combien de temps dure le spectacle?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>La dur\u00e9e des spectacles Disney Sur Glace peut varier d\u2019une ann\u00e9e sur l\u2019autre mais reste comprise entre 1 heure et demie et 2 heures, incluant un entracte de 15 \u00e0 20 minutes.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Est-il possible d\u2019acheter un souvenir Disney Sur Glace autre part que sur le lieu de l\u2019\u00e9v\u00e9nement?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Vous pouvez uniquement acheter le merchandising dans la salle le jour m\u00eame de la repr\u00e9sentation.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Des effets sp\u00e9ciaux sont-ils utilis\u00e9s pendant le spectacle Disney Sur Glace ?<\/div>\n\t\t\t\t<div class=\"item-content\"><p><em>Disney Sur Glace<\/em>\u00a0plonge les spectateurs dans un univers magique et fait donc appel \u00e0 des effets sp\u00e9ciaux, comme des effets de fum\u00e9e, absolument sans danger, des lampes stroboscopiques et autres effets sp\u00e9ciaux \u00e9blouissants. Certains spectateurs agiteront aussi des baguettes lumineuses clignotantes et\/ou des baguettes lumineuses tournoyantes. Nous vous invitons \u00e0 contacter le Service client\u00e8le pour en savoir plus sur les effets sp\u00e9ciaux utilis\u00e9s pendant le spectacle auquel vous assisterez.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-disney-on-ice\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">\u00c0 PROPOS DE DISNEY SUR GLACE<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Quand est-ce que Disney Sur Glace passera dans ma ville?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Nous ajoutons de nouvelles villes et\/ou dates au planning de la tourn\u00e9e. Assurez-vous de continuer \u00e0 v\u00e9rifier les mises \u00e0 jour!<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Pourquoi ma ville n\u2019est-elle pas dans votre planning de tourn\u00e9e?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Nous faisons de notre mieux pour faire profiter le plus grand nombre de villes du spectacle d\u2019ann\u00e9e en ann\u00e9e.<\/p>\n<p>Il arrive malheureusement, que nous ne passions pas dans les villes o\u00f9 le spectacle est d\u00e9j\u00e0 pass\u00e9 les ann\u00e9es pr\u00e9c\u00e9dentes pour des questions de disponibilit\u00e9 des salles.<\/p>\n<p>Pour consulter le planning mis \u00e0 jour, rendez-vous dans la rubrique \u00ab Achetez vos billets \u00bb.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-merchandise\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">\u00c0 PROPOS DES SOUVENIRS<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Comment puis-je payer le merchandising dans la salle ?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Par carte bancaire uniquement.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-tickets\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">\u00c0 PROPOS DES BILLETS<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Comment acheter des billets?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Pour plus d\u2019informations sur la vente des billets, consultez la page \u00ab Achetez vos billets \u00bb. Vous pouvez \u00e9galement contacter votre lieu de vente habituel ou la salle de spectacle. Pour acheter vos billets le jour de l\u2019\u00e9v\u00e9nement, adressez-vous directement au guichet de la salle.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Avez-vous des tarifs sp\u00e9ciaux pour les groupes?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Le tarif de groupe s\u2019applique pour les groupes de plus de 10 personnes. Pour b\u00e9n\u00e9ficier de ce tarif merci de contacter\u00a0<a href=\"mailto:disneyce@pomme-prod.com\" target=\"_blank\" rel=\"noopener\">disneyce@pomme-prod.com<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Dois-je acheter une place pour mon enfant s\u2019il est assis sur mes genoux pendant le spectacle?<\/div>\n\t\t\t\t<div class=\"item-content\"><ul>\n<li id=\"row8\">Oui, tous les enfants paient quel que soit l\u2019\u00e2ge.<\/li>\n<\/ul>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-feld-entertainment\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">\u00c0 PROPOS DE FELD<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Qui est Feld Entertainment?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Feld Entertainment est l\u2019un des leaders mondiaux dans la production de spectacles avec 30 millions de spectateurs chaque ann\u00e9e qui vivent une exp\u00e9rience hors du commun et en gardent des souvenirs inoubliables. A ce jour, les productions de Feld Entertainment ont travers\u00e9 plus de 80 pays sur 6 continents en incluant <em>Ringling Bros. and Barnum &amp; Bailey\u00ae, <\/em>Monster Jam<em>\u00ae<\/em>, <em><em>Disney On Ice<\/em>, <\/em>\u00a0Monster Energy AMA Supercross, et SuperMotocross World Championship.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\"> Comment devenir artiste dans une des productions Disney Sur Glace?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Pour plus d&#8217;informations, veuillez consulter le site suivant : <a href=\"https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/\">https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":16425,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | The Official Site of Disney On Ice<\/title>\n<meta name=\"description\" content=\"All of your Disney On Ice questions answered here!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.disneyonice.com\/fr-fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta 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