Frequently asked questions
About the shows
Disney On Ice productions vary in length, but they average between one hour and a half to two hours. This includes a 15-20 minute intermission.
As part of the magical experience, several Disney On Ice shows feature special effects, including a safe theatrical fog, strobe lights and dazzling special effects. We recommend contacting [email protected] for specific details about the show you are attending.
We suggest you dress comfortably. A light sweater/jacket might be needed. Also, practical shoes are recommended to safely navigate the steps in the arena. Proper attire, including shoes and shirts, must be worn at all times. All of our shows offer a casual, family-oriented environment. Clothing which, by nature, exposes excessive portions of the skin or body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use your discretion and common sense.
Costumes worn by guests 14 years of age or older are not permitted. If you have any further questions please contact us at [email protected].
Still cameras are permitted, provided that they are non-professional cameras and the photos are intended for personal use only. No video cameras of any kind are allowed in the arena.
The safety of our performers, crew and customers is our top priority. We work closely with the venues and our partners to ensure all involved with Disney On Ice are comfortable and safe. Please check your local venue website for security information and updated policies.
Please contact your local venue as they can provide you with information about accessibility as information may differ.
From time to time, we offer public meet and greets through competitions, which will be advertised as such. If there aren’t any meet and greets planned in your area, we hope you will enjoy seeing the Disney characters at the show.
Disney On Ice does not sell tickets to get on the ice with the characters. The experience is reserved for select groups, usually charities or through exclusive competitions. Some Disney On Ice shows do have interactive audience moments, however these children are either chosen at random at the show or at random through various competitions.
We are delighted that you will be spending time on your child’s birthday at Disney On Ice. Unfortunately, due to the strict running order of the show, no special announcements or requests can be made at the show.
Snacks and drinks are on offer at the venue for purchase, and can be enjoyed during the show. However no snacks and drinks purchased outside of the venue will be allowed into the show.
Blankets and cushions are welcome, the venue does get cold so please ensure to bring along a jacket.
Prams and car seats are not permitted in the auditorium. Look out for the pram parking areas are provided at the venues.
About Disney on Ice
Disney On Ice returns to Johannesburg, Cape Town, and Pretoria this year! We are always looking to call new cities our home, so be sure to stay up to date with the latest information via our website.
Please check this site for the most up to date information.
Please see the following site for more information:http://www.feldentertainment.com/PerformerAuditions/DisneyOnIce/
Disney On Ice merchandise and popcorn are only available for purchase at the show, please see our “Souvenirs at the show” section for an idea of the merchandise that will be available exclusively at the shows.*Please note that no prices will be available prior and all items are subject to stock availability.
FELD Entertainment advises customers to not purchase tickets from fan resale sites or secondary ticketing sites, as we cannot guarantee the tickets are valid. Always go to www.disneyonice.co.za direct, or to www.Computicket.com for best availability and guaranteed valid tickets.
FELD Entertainment and Showtime Management will not be responsible for any loss, liability, expense, claim, penalty or damage, whether direct, indirect, special or consequential, which may arise from or related to the purchase of any tickets from fan resale sites or secondary ticketing sales.
For groups of 20 and more ONLY
A discount of 20% is available on weekday shows and
10% discount on weekend shows. To book, contact Jill Somers on [email protected] or 079-218-1658
Wonderful family packages offer savings of R30 per ticket, on purchases of 4,5 and 6 full price tickets on the top 3 ticket categories. For children under 2 years old, a special ‘Babies in arms’ ticket is available for purchase via Computicket. However any children older that 2 years old will need a full priced ticket.
Babes in arms and children under two years sitting on parents lap MUST have a purchased Babes in Arms ticket from Computicket @ R51.00.
Children two years and older must have a purchased SEATED ticket.
About Feld Entertainment
Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences that lift the human spirit and create indelible memories, with 30 million people in attendance at its shows each year. Feld Entertainment’s productions have appeared in more than 65 countries on six continents and include Ringling Bros. and Barnum & Bailey®, Feld Motor Sports, Disney On Ice and Disney Live!.
More information about Feld Entertainment is available online at FeldEntertainment.com or you can email your questions to [email protected]
If you are interested in joining an elite group of figure-skating professionals, love ice-skating, and dream of traveling the world, contact us to learn more about the audition process. Please send a resume and photo to:
Talent Director and Production Coordinator
Disney On Ice
Feld Entertainment, Inc.
800 Feld Way
Palmetto, Florida 34221
Qualified applicants interested in traveling crew positions, please contact [email protected].
Showtime Management is a leading South African promoter that has set the benchmark for the presentation of quality, international standard shows and events, many of which have been presented throughout South Africa, Asia, Europe and Las Vegas. More information available at www.showtime.co.za
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