{"id":23,"date":"2023-07-03T08:27:16","date_gmt":"2023-07-03T08:27:16","guid":{"rendered":"http:\/\/projects.45press.com\/disneyonice\/?page_id=23"},"modified":"2026-03-19T10:07:19","modified_gmt":"2026-03-19T14:07:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.disneyonice.com\/en-pr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"full\" id=\"block_9bec2ecee636e7aadc0f4aa0415fc2b9\">\n\t<section class=\"felds-block felds-banner-block page-header banner-small pos-center pos-bottom\" style=\"background-color:#000000;\">\n\t\t<div class=\"info align-center below-title\" style=\"width: 80%;\">\n\t\t\t\t\t\t<div class=\"info-title\">\n\t\t\t\tFREQUENTLY ASKED QUESTIONS\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"bg-images\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"desktop\" src=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/07\/faqs-header-desktop.jpg\" alt=\"<em>Disney On Ice<\/em>\" width=\"1920\" height=\"1080\" fetchpriority=\"high\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" class=\"mobile\" src=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/07\/faqs-header-mobile.jpg\" alt=\"<em>Disney On Ice<\/em>\" width=\"750\" height=\"1334\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/section>\n\t<\/div>\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"\" class=\"felds-block felds-faq-anchors-block\">\n\t\t<div class=\"block-content\">\n\t\t\t<ul>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-the-shows\">The Shows<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-disney-on-ice\"><em>Disney On Ice<\/em><\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-merchandise\">Merchandise<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-tickets\">Tickets<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-feld-entertainment\">Feld Entertainment<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-the-shows\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">THE SHOWS<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How long is the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p><em><em>Disney On Ice<\/em><\/em>\u00a0productions vary in length, but they average between one hour and a half to two hours. This includes a 15-20 minute intermission.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Does <em>Disney On Ice<\/em> features any special effects during the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>As part of the magical experience, several\u00a0<i><em>Disney On Ice<\/em><\/i> shows feature special effects, including glitter, paper confetti, bubbles, a safe theatrical fog, strobe lights and dazzling special effects. We recommend contacting\u00a0<strong><a href=\"mailto:customerrelations@feldinc.com\">C<\/a><a href=\"https:\/\/www.disneyonice.com\/en-pr\/contact\/\">ustomer Service<\/a><\/strong>\u00a0for specific details about the show you are attending.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What should I wear to the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>We suggest you dress comfortably. Practical shoes are recommended to safely navigate the layout and steps at a venue. Proper attire, including shoes and shirts, must be worn at all times. Our events are a casual, family-oriented experience. Clothing which, by nature, exposes excessive portions of the body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use discretion and common sense.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Inappropriate Attire<\/strong><\/p>\n<p>Feld Entertainment and its affiliates reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests. Attire that is not appropriate and which may result in refusal of admittance includes but is not limited to:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Costumes and costume masks, which may not be worn by Guests 14 years of age or older<\/li>\n<li>Clothing with objectionable material, including obscene language or graphics<\/li>\n<li>Excessively torn clothing<\/li>\n<li>As stated above, clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment<\/li>\n<li>Clothing that touches or drags on the ground<\/li>\n<li>Obscene or profanity tattoos<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Costumes are not permitted for guests 14 years and older.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>For Guests Under 14 years of Age:<\/strong><\/p>\n<p>Costumes may be worn according to these guidelines. Guests who do not adhere to these guidelines may be refused entry into, and\/or removed from the show, unless his or her costume can be modified to meet the above standards:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>All guests may dress as their favorite character, but may not pose for pictures or sign autographs for other guests.<\/li>\n<li>Costumes must be family-friendly and may not be obstructive, offensive, objectionable or violent.<\/li>\n<li>Costumes may not contain any props or accessories that resemble or could be mistaken for an actual weapon.<\/li>\n<li>Costumes may not contain sharp objects, pointed objects or materials that may accidentally strike or injure another guest.<\/li>\n<li>Layered costumes or costume props that surround the entire body are strongly discouraged and may be subject to additional security screening.<\/li>\n<li>Costumes may not drag or trail on the ground.<\/li>\n<li>Capes may be worn if the length does not go below the waist.<\/li>\n<li>Themed T-shirts, blouses, sweatshirts and hats are acceptable.<\/li>\n<\/ul>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Can I bring a camera?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Yes, we wouldn\u2019t want you to miss the opportunity to capture your friends and family enjoying the show! Please note, professional photography and videotaping are strictly prohibited without prior written consent from the show. Camera policies differ from venue to venue so be sure to check your local venue\u2019s policy. Unless otherwise indicated, all in-show content is copyrighted by Feld Entertainment and\/or its licensors, all rights reserved. No footage of our events, either still image or video, may be used for any purpose other than personal use. Therefore, reproduction, modification or retransmission in any form, by any means, for reasons other than personal use, is strictly prohibited without prior written consent. Please note that publicly posting, uploading or sharing online, including, without limitation, on social media, is not a permitted personal use.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Which personal items\/types of bags are allowed into the arena or stadium?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Please contact your local arena or stadium&#8217;s Customer Relations team regarding their policies. Our shows follow their guidelines regarding items allowed into the complex. If they, by chance, direct you back to us, please review their policies online or ask them about the items in question.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who do I contact if I have an accessibility-related question about the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>For accessibility-related questions, please contact your local arena we will be playing so they can better assist you and your family.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-disney-on-ice\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\"><em>DISNEY ON ICE<\/em><\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Why isn\u2019t my city on your performance schedule?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time.\u00a0 For the most up-to-date schedule information, visit us <a href=\"https:\/\/www.disneyonice.com\/en-pr\/tickets\/\">here<\/a>.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">When is <em>Disney On Ice<\/em> coming to my city?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>New cities and dates are being added all the time so be sure to continue to check <a href=\"https:\/\/www.disneyonice.com\/en-pr\/tickets\/\">here<\/a> for updates.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who do I contact regarding a question or comment about the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>You may\u00a0<strong><a href=\"https:\/\/www.disneyonice.com\/en-pr\/contact\/\">contact us directly online<\/a><\/strong>, by phone at (800) 844-3545, or by mail at Customer Relations, 800 Feld Way, Palmetto, FL, 34221.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I become a performer in a <em>Disney On Ice<\/em> production?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Please see the following site for more information: <a href=\"https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/\">https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-merchandise\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">MERCHANDISE<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who do I contact regarding merchandise?<\/div>\n\t\t\t\t<div class=\"item-content\"><div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"1\">\n<div>\n<p>If you have any questions or queries about\u00a0<em><em>Disney On Ice<\/em><\/em>\u00a0merchandise, please send your contact details, show venue and time, and a full description of your item to our Quality Assurance team on\u00a0<a href=\"mailto:QA@feldinc.com\">QA@feldinc.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I purchase show souvenirs other than at <em>Disney On Ice<\/em>?<\/div>\n\t\t\t\t<div class=\"item-content\"><div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"2\">\n<div>\n<p><em><em>Disney On Ice<\/em><\/em> merchandise and memorabilia are only available for purchase at the show or in the lobby before the show begins.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-tickets\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">TICKETS<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I purchase tickets?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Click\u00a0<a class=\"accordion-link\" href=\"https:\/\/www.disneyonice.com\/en-pr\/tickets\/\">here\u00a0<\/a>and use the search function to locate a\u00a0<em><em>Disney On Ice<\/em><\/em>\u00a0show in your area. Enter your zip code, or select the appropriate country or show from the drop down menu. Then find the show in your area, and click on \u201cClick for Showtimes\u201d or \u201cBuy Tickets Now\u201d for all the specific information you need to order tickets. You may also contact your local ticket agency (e.g. Ticketmaster or Tickets.com) or their outlets, or visit the arena box office. To purchase tickets the day of the event, please go directly to the arena box office.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">At what age does a child require a ticket?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>All children two years and older must have a ticket. Children under two years old are admitted free provided they sit on a parent or guardian\u2019s lap. \u00a0However, public event laws vary nationwide from county to county, and some arenas may require all patrons, regardless of age, to have a ticket. Please contact your local arena to confirm their specific policy.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Do you offer any special ticket pricing for large groups?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Group tickets are available in select markets. Check availability by going to our\u00a0<strong><a href=\"https:\/\/www.disneyonice.com\/en-pr\/tickets\/\">Schedule &amp; Tickets<\/a><\/strong>\u00a0page to find the show happening near you and look for the \u201cGroup Sales\u201d section for details on who to contact.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What if we have tickets and are not able to attend?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Since tickets are a one-of-a-kind item and not replaceable, there are\u00a0<strong>no refunds<\/strong>, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date and refunds may be available, as necessary. Events that are cancelled without being rescheduled are eligible for a ticket refund. Many ticket sellers such as\u00a0<a href=\"https:\/\/www.ticketmaster.com\/\">www.Ticketmaster.com<\/a>\u00a0allow fans to sell their tickets to other fans who can attend. Insurance on tickets may also be available at the time of purchase and we recommend that you contact your ticket seller to confirm insurance was added to your online ticket order so they may better assist.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">I am buying tickets and Experiences as a gift for my family and I won&#039;t be attending, is it possible to transfer tickets to my family?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>We recommend contacting the ticket seller you purchased from to better assist with your online ticket and experience transfer of tickets.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Does <em>Disney On Ice<\/em> offer payment plan options for purchasing tickets?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Ticketing partners may provide ticket purchase financing options for customer convenience and payment flexibility. For more information, please visit the ticket partner for the venue in your selected area.\u00a0There you will find more information regarding their specific options.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-feld-entertainment\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">FELD ENTERTAINMENT<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who is Feld Entertainment?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Feld Entertainment<em>\u00ae<\/em>, family owned and operated, is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include <em>Ringling Bros. and Barnum &amp; Bailey\u00ae, <\/em>Monster Jam<em>\u00ae<\/em>, <em><em>Disney On Ice<\/em>, <\/em>\u00a0Monster Energy AMA Supercross, and the SuperMotocross World Championship. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 80 countries and on six continents. Visit <a href=\"http:\/\/www.feldentertainment.com\/\">feldentertainment.com<\/a> for more information.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I become a performer in a <em>Disney On Ice<\/em> production?<\/div>\n\t\t\t\t<div class=\"item-content\"><p><em>Please see the following site for more information: <a href=\"https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/\">https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/<\/a><\/em><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":16425,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | The Official Site of 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