{"id":23,"date":"2023-07-03T08:27:16","date_gmt":"2023-07-03T08:27:16","guid":{"rendered":"http:\/\/projects.45press.com\/disneyonice\/?page_id=23"},"modified":"2026-03-19T10:07:19","modified_gmt":"2026-03-19T14:07:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.disneyonice.com\/en-ie\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"full\" id=\"block_d5bd55333433f5a5aab431b5514701d6\">\n\t<section class=\"felds-block felds-banner-block page-header banner-small pos-center pos-bottom\" style=\"background-color:#000000;\">\n\t\t<div class=\"info align-center below-title\" style=\"width: 80%;\">\n\t\t\t\t\t\t<div class=\"info-title\">\n\t\t\t\tFREQUENTLY ASKED QUESTIONS\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"bg-images\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"desktop\" src=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/09\/doi-faq-header_0.png\" alt=\"<em>Disney On Ice<\/em>\" width=\"1920\" height=\"1080\" fetchpriority=\"high\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" class=\"mobile\" src=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/09\/DOI-interiorpage_hero_mobile-faq.jpg\" alt=\"<em>Disney On Ice<\/em>\" width=\"750\" height=\"1334\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/section>\n\t<\/div>\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"\" class=\"felds-block felds-faq-anchors-block\">\n\t\t<div class=\"block-content\">\n\t\t\t<ul>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-the-shows\">About The Shows<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-disney-on-ice\">About <em>Disney On Ice<\/em><\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-merchandise\">About Merchandise<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-tickets\">About Tickets<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-feld-entertainment\">About Feld Entertainment<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-the-shows\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">ABOUT THE SHOW<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How long is the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p><em><em>Disney On Ice<\/em><\/em>\u00a0productions vary in length, but they average between one hour and a half to two hours. This includes a 15-20 minute intermission.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Does <em>Disney On Ice<\/em> features any special effects during the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>As part of the magical experience, several <em>Disney On Ice<\/em> shows feature special effects, including a safe theatrical fog, strobe lights and dazzling special effects. We recommend contacting\u00a0<a href=\"mailto:customerserviceeurop@feldinc.com\">customerserviceeurop@feldinc.com<\/a>\u00a0for specific details about the show you are attending.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What should I wear to the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>We suggest you dress comfortably. Practical shoes are recommended to safely navigate the layout and steps at a venue. Proper attire, including shoes and shirts, must be worn at all times. Our events are a casual, family-oriented experience. Clothing which, by nature, exposes excessive portions of the body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use discretion and common sense.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Inappropriate Attire<\/strong><\/p>\n<p>Feld Entertainment and its affiliates reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests. Attire that is not appropriate and which may result in refusal of admittance includes but is not limited to:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Costumes and costume masks, which may not be worn by Guests 14 years of age or older<\/li>\n<li>Clothing with objectionable material, including obscene language or graphics<\/li>\n<li>Excessively torn clothing<\/li>\n<li>As stated above, clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment<\/li>\n<li>Clothing that touches or drags on the ground<\/li>\n<li>Obscene or profanity tattoos<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Costumes are not permitted for guests 14 years and older.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>For Guests 14 Years of Age or Under:<\/strong><\/p>\n<p>Costumes may be worn according to these guidelines. Guests who do not adhere to these guidelines may be refused entry into, and\/or removed from (insert show name), unless his or her costume can be modified to meet the above standards:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>All guests may dress as their favorite character, but may not pose for pictures or sign autographs for other guests.<\/li>\n<li>Costumes must be family-friendly and may not be obstructive, offensive, objectionable or violent.<\/li>\n<li>Costumes may not contain any props or accessories that resemble or could be mistaken for an actual weapon.<\/li>\n<li>Costumes may not contain sharp objects, pointed objects or materials that may accidentally strike or injure another guest.<\/li>\n<li>Layered costumes or costume props that surround the entire body are strongly discouraged and may be subject to additional security screening.<\/li>\n<li>Costumes may not drag or trail on the ground.<\/li>\n<li>Capes may be worn if the length does not go below the waist.<\/li>\n<li>Themed T-shirts, blouses, sweatshirts and hats are acceptable.<\/li>\n<\/ul>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Can I wear a costume to the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Costumes worn by guests 14 years of age or older are not permitted. If you have any further questions please contact us at\u00a0<a href=\"mailto:customerserviceeurop@feldinc.com\">customerserviceeurop@feldinc.com<\/a>.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Are cameras allowed in the arena?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Still cameras are permitted, provided that they are non-professional cameras and the photos are intended for personal use only. No video cameras of any kind are allowed in the arena.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Security at our venues<\/div>\n\t\t\t\t<div class=\"item-content\"><p>The safety of our performers, crew and customers is our top priority. We work closely with the venues and our partners to ensure all involved with <em>Disney On Ice<\/em> are comfortable and safe. Please check your local venue website for security information and updated policies.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Is the arena easily accessible for visitors with mobility difficulties and\/or accessibility needs?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Please contact your local venue as they can provide you with information about accessibility as information may differ.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-disney-on-ice\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\"><em>DISNEY ON ICE<\/em><\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Why isn\u2019t my city on your performance schedule?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time.\u00a0 For the most up-to-date schedule information, visit us <a href=\"https:\/\/www.disneyonice.com\/en-ie\/tickets\/\">here<\/a>.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">When is <em>Disney On Ice<\/em> coming to my city?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>New cities and dates are being added all the time so be sure to continue to check <a href=\"https:\/\/www.disneyonice.com\/en-ie\/tickets\/\">here<\/a> for updates.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who do I contact regarding a question or comment about the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>You may\u00a0<strong><a href=\"https:\/\/www.feldentertainment.com\/customer-service\/\">contact us directly online<\/a><\/strong>, by phone at (800) 844-3545, or by mail at Customer Relations, 800 Feld Way, Palmetto, FL, 34221.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I become a performer in a <em>Disney On Ice<\/em> production?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Please see the following site for more information: <a href=\"https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/\">https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-merchandise\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">MERCHANDISE<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who do I contact regarding merchandise?<\/div>\n\t\t\t\t<div class=\"item-content\"><div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"1\">\n<div>\n<p>If you have any questions or queries about\u00a0<em><em>Disney On Ice<\/em><\/em>\u00a0merchandise, please send your contact details, show venue and time, and a full description of your item to our Quality Assurance team on\u00a0<a href=\"mailto:QA@feldinc.com\">QA@feldinc.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I purchase show souvenirs other than at <em>Disney On Ice<\/em>?<\/div>\n\t\t\t\t<div class=\"item-content\"><div class=\"\">\n<div class=\"accordion-inner-wrap bg-darker bg-new-blue-lg-down open\" data-element=\"2\">\n<div>\n<p><em><em>Disney On Ice<\/em><\/em> merchandise and memorabilia are only available for purchase at the show or in the lobby before the show begins.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-tickets\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">ABOUT TICKETS<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I purchase tickets?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Please see the Schedule and Tickets section of this website for more information on how to buy tickets in advance of the show. To purchase tickets the day of the event, please go directly to the arena box office.<\/p>\n<p>&nbsp;<\/p>\n<p>FELD Entertainment advises customers to not purchase tickets from fan resale sites or secondary ticketing sites, as we cannot guarantee the tickets are valid. Always go to\u00a0<a href=\"https:\/\/www.disneyonice.com\/en-eg\">www.disneyoniceegypt.com<\/a>\u00a0direct, or to one of our approved partners, for best availability and guaranteed valid tickets.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Do I need to purchase a ticket for my infant child who will sit on my lap for the entire show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>For most venues, children under 2 are admitted free provided they sit on a parent or guardian\u2019s lap. Please check your nearest venue for final confirmation.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-feld-entertainment\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">FELD ENTERTAINMENT<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who is Feld Entertainment?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Feld Entertainment<em>\u00ae<\/em>, family owned and operated, is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include <em>Ringling Bros. and Barnum &amp; Bailey\u00ae, <\/em>Monster Jam<em>\u00ae<\/em>, <em><em>Disney On Ice<\/em>, <\/em>\u00a0Monster Energy AMA Supercross, and the SuperMotocross World Championship. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 80 countries and on six continents. Visit <a href=\"http:\/\/www.feldentertainment.com\/\">feldentertainment.com<\/a> for more information.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I become a performer in a <em>Disney On Ice<\/em> production?<\/div>\n\t\t\t\t<div class=\"item-content\"><p><em>Please see the following site for more information: <a href=\"https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/\">https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/<\/a><\/em><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":16425,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | The Official Site of 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