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Frequently asked questions

About the shows

How long is the show? arrow-down

Disney On Ice productions vary in length, but they average between one hour and a half to two hours. This includes a 15-20 minute intermission.

Does Disney On Ice features any special effects during the show? arrow-down

As part of the magical experience, several Disney On Ice shows feature special effects, including a safe theatrical fog, strobe lights and dazzling special effects. We recommend contacting [email protected] for specific details about the show you are attending.

What should I wear to the show? arrow-down

All Feld Entertainment shows offer a casual, family-oriented environment. Costumes are not permitted for guests 14 years and older.

Can I bring a camera? arrow-down

Yes, we wouldn’t want you to miss the opportunity to capture your friends and family enjoying the show! Please note, professional photography and videotaping are strictly prohibited without prior written consent from the show. Camera policies differ from venue to venue so be sure to check your local venue’s policy. Unless otherwise indicated, all in-show content is copyrighted by Feld Entertainment and/or its licensors, all rights reserved. No footage of our events, either still image or video, may be used for any purpose other than personal use. Therefore, reproduction, modification or retransmission in any form, by any means, for reasons other than personal use, is strictly prohibited without prior written consent. Please note that publicly posting, uploading or sharing online, including, without limitation, on social media, is not a permitted personal use.

About Disney on Ice

Why isn’t my city on your performance schedule? arrow-down

We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time. Unfortunately, changes in routing sometimes make it impossible to get to cities in which we have previously played. For the most up-to-date schedule information, visit us here. Please note that this site displays confirmed performance dates only—new cities are being added to our show schedules on a regular basis.

When is Disney On Ice coming to my city? arrow-down

You can enter your zip code here to see if any of the shows are coming to your city. New cities and dates are being added all the time so be sure to continue to check for updates!

Who do I contact regarding a question or comment about the show? arrow-down

You may contact us directly by email at [email protected], by phone at (800) 844-3545, or by mail at Customer Relations, 2001 US HWY 301, Palmetto, FL, 34221.

About Merchandise

Who do I contact regarding merchandise? arrow-down

Please call Feld Entertainment Consumer Products toll-free at (800) 755-1530 or email [email protected].

How can I purchase show souvenirs other than at the show? arrow-down

You can find out about the availability of Disney On Ice souvenirs by calling Feld Entertainment Consumer Products at (866) 295-2706, or email [email protected].

About Tickets

How can I purchase tickets? arrow-down

Click here and use the search function to locate a Disney On Ice show in your area. Enter your zip code, or select the appropriate country or show from the drop down menu. Then find the show in your area, and click on “Click for Showtimes” or “Buy Tickets Now” for all the specific information you need to order tickets. You may also contact your local ticket agency (e.g. Ticketmaster or or their outlets, or visit the arena box office. To purchase tickets the day of the event, please go directly to the arena box office.

At what age does a child require a ticket? arrow-down

All children two years and older must have a ticket. Children under two years old are admitted free provided they sit on a parent or guardian’s lap.  However, public event laws vary nationwide from county to county, and some arenas may require all patrons, regardless of age, to have a ticket. Please contact your local arena to confirm their specific policy.

Are there any Meet & Greets available? arrow-down

From time to time, we offer public meet and greets, which will be advertised as such. If there aren’t any meet and greets planned in your area, we hope you will enjoy seeing the Disney characters at the show!

Do you offer any special ticket pricing for large groups? arrow-down

Yes. You can obtain additional information from a qualified Disney On Ice Group Sales Representative. To obtain a Group Sales contact number, use the search function to locate a Disney On Ice show in your area, then click the “Ticket Info” link for more information.

About Feld Entertainment

Who is Feld Entertainment? arrow-down

Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences that lift the human spirit and create indelible memories, with 30 million people in attendance at its shows each year. Feld Entertainment’s productions have appeared in more than 65 countries on six continents and include Ringling Bros. and Barnum & Bailey®, Feld Motor Sports, Disney On Ice and Disney Live!.


More information about Feld Entertainment is available online at or you can email your questions to [email protected]

How can I become a performer in a Disney On Ice production? arrow-down

If you are interested in joining an elite group of figure-skating professionals, love ice-skating, and dream of traveling the world, contact us to learn more about the audition process. Please send a resume and photo to:


Talent Director and Production Coordinator 
Disney On Ice
Feld Entertainment, Inc. 
2001 US HWY 301
Palmetto, Florida 34221


Qualified applicants interested in traveling crew positions, please contact [email protected].