{"id":23,"date":"2023-07-03T08:27:16","date_gmt":"2023-07-03T08:27:16","guid":{"rendered":"http:\/\/projects.45press.com\/disneyonice\/?page_id=23"},"modified":"2026-03-19T10:07:19","modified_gmt":"2026-03-19T14:07:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.disneyonice.com\/en-gb\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"full\" id=\"block_d5bd55333433f5a5aab431b5514701d6\">\n\t<section class=\"felds-block felds-banner-block page-header banner-small pos-center pos-bottom\" style=\"background-color:#000000;\">\n\t\t<div class=\"info align-center below-title\" style=\"width: 80%;\">\n\t\t\t\t\t\t<div class=\"info-title\">\n\t\t\t\tFREQUENTLY ASKED QUESTIONS\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"bg-images\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"desktop\" src=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/09\/doi-faq-header_0.png\" alt=\"<em>Disney On Ice<\/em>\" width=\"1920\" height=\"1080\" fetchpriority=\"high\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" class=\"mobile\" src=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/09\/DOI-interiorpage_hero_mobile-faq.jpg\" alt=\"<em>Disney On Ice<\/em>\" width=\"750\" height=\"1334\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/section>\n\t<\/div>\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"\" class=\"felds-block felds-faq-anchors-block\">\n\t\t<div class=\"block-content\">\n\t\t\t<ul>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-the-shows\">About The Shows<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-disney-on-ice\">About <em>Disney On Ice<\/em><\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-merchandise\">About Merchandise<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-tickets\">About Tickets<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-feld-entertainment\">About Feld Entertainment<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-the-shows\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">ABOUT THE SHOWS<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What stories \/ characters will I see in <em>Disney On Ice<\/em> presents Into the Magic Spring 2026?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>See Mickey, Minnie, Donald, Goofy and stars from <em>Frozen<\/em>, <em>Coco<\/em>, <em>Moana<\/em>, <em>Beauty and the Beast<\/em>, <em>Tangled<\/em> and <em>Cinderella<\/em>.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What <em>Disney On Ice<\/em> shows are currently on sale in the UK?<\/div>\n\t\t\t\t<div class=\"item-content\"><p style=\"font-weight: 400\"><em>Disney On Ice<\/em> presents Into the Magic will be touring the UK in early Spring 2026. Please see our show page\u00a0<a href=\"https:\/\/www.disneyonice.com\/en-gb\/into-the-magic\/\"><u>here<\/u>.<\/a><\/p>\n<p style=\"font-weight: 400\">To be the first to find out about future shows, please join our mailing by simply registering your details at <a href=\"http:\/\/Prioritycustomer.co.uk\"><u>Prioritycustomer.co.uk.<\/u><\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Where can I find <em>Disney On Ice<\/em> UK on social media?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Our UK Facebook page at <strong><a href=\"https:\/\/www.facebook.com\/DisneyOnIceUK\/\">www.facebook.com\/disneyoniceUK<\/a><\/strong>.<\/p>\n<p>Our Global Instagram page for <em><em>Disney On Ice<\/em><\/em> around the world at <strong><a href=\"https:\/\/www.instagram.com\/disneyonice\/\">www.instagram.com\/disneyonice\/<\/a><\/strong>.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What time do doors open?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Doors open an hour before the start of the show.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How long is <em>Disney On Ice<\/em>?<\/div>\n\t\t\t\t<div class=\"item-content\"><p><em><em>Disney On Ice<\/em>\u00a0<\/em>productions vary in length, but they average between one hour and a half to two hours. This includes a 15-20 minute intermission.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Where are the best seats at <em>Disney On Ice<\/em>?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Our shows are designed to be enjoyed from every seat! They aren\u2019t performed to a particular side or angle.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What should I wear to the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>We suggest you dress comfortably. Practical shoes are recommended to safely navigate the layout and steps at a venue. Proper attire, including shoes and shirts, must be worn at all times. Our events are a casual, family-oriented experience. Clothing which, by nature, exposes excessive portions of the body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use discretion and common sense.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Inappropriate Attire<\/strong><\/p>\n<p>Feld Entertainment and its affiliates reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests. Attire that is not appropriate and which may result in refusal of admittance includes but is not limited to:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Costumes and costume masks, which may not be worn by Guests 14 years of age or older<\/li>\n<li>Clothing with objectionable material, including obscene language or graphics<\/li>\n<li>Excessively torn clothing<\/li>\n<li>As stated above, clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment<\/li>\n<li>Clothing that touches or drags on the ground<\/li>\n<li>Obscene or profanity tattoos<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Costumes are not permitted for guests 14 years and older.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>For Guests Under 14 years of Age:<\/strong><\/p>\n<p>Costumes may be worn according to these guidelines. Guests who do not adhere to these guidelines may be refused entry into, and\/or removed from the show, unless his or her costume can be modified to meet the above standards:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>All guests may dress as their favorite character, but may not pose for pictures or sign autographs for other guests.<\/li>\n<li>Costumes must be family-friendly and may not be obstructive, offensive, objectionable or violent.<\/li>\n<li>Costumes may not contain any props or accessories that resemble or could be mistaken for an actual weapon.<\/li>\n<li>Costumes may not contain sharp objects, pointed objects or materials that may accidentally strike or injure another guest.<\/li>\n<li>Layered costumes or costume props that surround the entire body are strongly discouraged and may be subject to additional security screening.<\/li>\n<li>Costumes may not drag or trail on the ground.<\/li>\n<li>Capes may be worn if the length does not go below the waist.<\/li>\n<li>Themed T-shirts, blouses, sweatshirts and hats are acceptable.<\/li>\n<\/ul>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Are cameras allowed in the arena?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Recording on mobiles for personal use only is permitted. Professional cameras and equipment are not allowed in the arena. Digital camera policies are different from arena to arena, if you have concerns, please contact the specific arena you are visiting to verify policy details.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Can I watch <em>Disney On Ice<\/em> online?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Footage of the shows is not available to be viewed online. However, the tour visits multiple cities so hopefully we will see you at another show!<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What are the security measures at <em>Disney On Ice<\/em>?<\/div>\n\t\t\t\t<div class=\"item-content\"><p style=\"font-weight: 400\"><strong>Into the Magic venues<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\">For Liverpool: <a href=\"https:\/\/www.mandsbankarena.com\/visiting-us\/security\/\" data-outlook-id=\"178bf432-03fa-4b21-b373-bac4b2021570\">https:\/\/www.mandsbankarena.com\/visiting-us\/security\/<\/a><\/li>\n<li style=\"font-weight: 400\">For Leeds: <a href=\"https:\/\/www.firstdirectarena.com\/your-visit\/safety-security\" data-outlook-id=\"1c009343-0565-481e-87c1-e7dcf7333705\">https:\/\/www.firstdirectarena.com\/your-visit\/safety-security<\/a><\/li>\n<li style=\"font-weight: 400\">For Cardiff: <a href=\"https:\/\/www.utilitaarenacardiff.co.uk\/entry-requirements\" data-outlook-id=\"8f720436-1eaa-4a21-817f-b740210cf931\">https:\/\/www.utilitaarenacardiff.co.uk\/entry-requirements<\/a><\/li>\n<li style=\"font-weight: 400\">For Glasgow: <a href=\"https:\/\/www.ovohydro.com\/visitor-information\/faqs\/visitor-information\/faqs\/faqs-security\" data-outlook-id=\"71938f44-3aa4-4c6a-a34c-0fd818b751fc\">https:\/\/www.ovohydro.com\/visitor-information\/faqs\/visitor-information\/faqs\/faqs-security<\/a><\/li>\n<li style=\"font-weight: 400\">For London: <a href=\"https:\/\/www.ovoarena.co.uk\/your-visit\/staying-safe\" data-outlook-id=\"c9371232-4a2d-4b19-b5cd-b83d7020d5eb\">https:\/\/www.ovoarena.co.uk\/your-visit\/staying-safe<\/a><\/li>\n<\/ul>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Is the arena easily accessible for visitors with mobility difficulties and\/or accessibility needs?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Accessibility provision changes depending on venue; we advise you check with your chosen venue\u00a0<strong>before<\/strong>\u00a0purchasing tickets.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400\"><strong>Into the Magic venues<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\">For Liverpool: <u><a href=\"https:\/\/www.mandsbankarena.com\/visiting-us\/the-venue\/accessibility\/\" data-outlook-id=\"25f9421d-5b42-41b0-b7b1-4b5952b0a091\">https:\/\/www.mandsbankarena.com\/visiting-us\/the-venue\/accessibility\/<\/a><\/u><\/li>\n<li style=\"font-weight: 400\">For Leeds: <u><a href=\"https:\/\/www.firstdirectarena.com\/your-visit\/accessibility\" data-outlook-id=\"6d36a83c-ad9d-485d-9a99-d365e6969871\">https:\/\/www.firstdirectarena.com\/your-visit\/accessibility<\/a><\/u><br \/>\n\u2022 For Cardiff: <u><a href=\"https:\/\/www.utilitaarenacardiff.co.uk\/accessibility\" data-outlook-id=\"ba847a7b-8432-4e27-8c5f-0a859d77535a\">https:\/\/www.utilitaarenacardiff.co.uk\/accessibility<\/a><\/u><br \/>\n\u2022 For Glasgow: <u><a href=\"https:\/\/www.ovohydro.com\/visitor-information\/accessibility\" data-outlook-id=\"2444372f-fa4e-45e1-b698-2b95a706c28c\">https:\/\/www.ovohydro.com\/visitor-information\/accessibility<\/a><br \/>\n<\/u>\u2022 For London: <u><a href=\"https:\/\/www.ovoarena.co.uk\/your-visit\/accessibility\" data-outlook-id=\"357a086b-e76c-4258-9209-2312a3a0f7e1\">https:\/\/www.ovoarena.co.uk\/your-visit\/accessibility<\/a><\/u><\/li>\n<\/ul>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Are there any facilities for prams\/buggies while watching <em>Disney On Ice<\/em>?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Most of our venues have facilities for prams and\/or buggies, usually at the security desk, but we advise that you speak to your chosen venue about how this will work.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400\"><strong>Into the Magic venues<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\">For Liverpool: <u><a href=\"https:\/\/support.mandsbankarena.com\/hc\/en-gb\/sections\/9187788589725-BABIES-YOUNG-CHILDREN\" data-outlook-id=\"e18488e3-b347-4cdf-8de8-c81e48d5e06b\">https:\/\/support.mandsbankarena.com\/hc\/en-gb\/sections\/9187788589725-BABIES-YOUNG-CHILDREN<\/a><br \/>\n<\/u>\u2022 For Leeds: <u><a href=\"https:\/\/www.firstdirectarena.com\/your-visit\/faqs\" data-outlook-id=\"73db9f55-c2ae-4e45-bd80-b8165f709369\">https:\/\/www.firstdirectarena.com\/your-visit\/faqs<\/a><br \/>\n<\/u>\u2022 For Cardiff: <u><a href=\"https:\/\/www.utilitaarenacardiff.co.uk\/faq\" data-outlook-id=\"7252ad66-6bb0-42f8-a67b-b6d888fe14d0\">https:\/\/www.utilitaarenacardiff.co.uk\/faq<\/a><br \/>\n<\/u>\u2022 For Glasgow: <a href=\"https:\/\/www.ovohydro.com\/visitor-information\/faqs\" data-outlook-id=\"495c0a15-1aab-48ba-a4f6-db62f3c74f25\">https:\/\/www.ovohydro.com\/visitor-information\/faqs<\/a><br \/>\n\u2022 For London: <u><a href=\"https:\/\/www.ovoarena.co.uk\/your-visit\/faqs\" data-outlook-id=\"ad7a895b-79df-43ec-8992-218fb54ec305\">https:\/\/www.ovoarena.co.uk\/your-visit\/faqs<\/a><\/u><\/li>\n<\/ul>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Can I wear a costume to the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Costumes worn by guests 14 years of age or older are not permitted; this is to reduce confusion for young children.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Does <em>Disney On Ice<\/em> do shoutouts for people\u2019s birthdays?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Due to overwhelming demand we regret that we are unable to provide this service.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What age is <em>Disney On Ice<\/em> aimed at?<\/div>\n\t\t\t\t<div class=\"item-content\"><p><em>Disney On Ice<\/em> is a family event suitable for all ages! Although toddlers may not understand the concept of the show, the colours and characters can be healthy for development and the songs and characters will entertain them throughout the show.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Does <em>Disney On Ice<\/em> feature any special effects during the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>As part of the magical experience, several\u00a0<em><em>Disney On Ice<\/em><\/em> shows feature special effects, including glitter, paper confetti, bubbles, a safe theatrical fog, strobe lights and dazzling special effects, as well as blinking and\/or spinning lights held by audience members. We recommend contacting Customer Service at\u00a0<a href=\"mailto:customerserviceeurope@feldinc.com\">customerserviceeurope@feldinc.com<\/a>\u00a0for specific details about the show you are attending.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-disney-on-ice\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">ABOUT <em>DISNEY ON ICE<\/em><\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">When is <em>Disney On Ice<\/em> coming to my city?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>The dates and locations announced are for our full UK tour schedule. We\u2019ll definitely let our fans know if we announce any further dates, so make sure you are following our\u00a0<span style=\"text-decoration: underline\"><a href=\"https:\/\/www.facebook.com\/DisneyOnIceUK\/\"><em><em>Disney On Ice<\/em><\/em>\u00a0UK Facebook page<\/a><\/span> so you don\u2019t miss any updates. You can also sign up to be a Priority Customer for email updates at\u00a0<a href=\"https:\/\/www.prioritycustomer.co.uk\/\"><u>prioritycustomer.co.uk<\/u><\/a><br \/>\n&nbsp;<br \/>\n<i>*Belfast is not part of the UK Feld Priority Customer Program. Sign up for more info via our Irish partners, MCD, at <a title=\"http:\/\/www.mcd.ie\" href=\"http:\/\/www.mcd.ie\" data-outlook-id=\"a1f6f3f4-ee33-40e2-9015-22c643afb78a\">www.mcd.ie<\/a><\/i><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who do I contact regarding a question or comment about the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Contact us on Facebook: <a href=\"https:\/\/www.facebook.com\/disneyoniceUK\">www.facebook.com\/disneyoniceUK<\/a>\u00a0or email us at\u00a0<a href=\"mailto:customerserviceeurope@feldinc.com\">customerserviceeurope@feldinc.com<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-merchandise\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">ABOUT MERCHANDISE<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who do I contact regarding a question or comment about <em>Disney On Ice<\/em> merchandise?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>If you have any questions or queries about <em>Disney On Ice<\/em> merchandise, please send your contact details, show venue and time, and a full description of your item to our Quality Assurance team on\u00a0<a href=\"mailto:QA@feldinc.com\">QA@feldinc.com<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I purchase show souvenirs other than at <em>Disney On Ice<\/em>?<\/div>\n\t\t\t\t<div class=\"item-content\"><p><em>Disney On Ice<\/em> merchandise and memorabilia are only available for purchase at the show or in the lobby before the show begins.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How do I pay for merchandise at the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Merchandise can be purchased by card only.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-tickets\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">ABOUT TICKETS<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">When will I receive my tickets for <em>Disney On Ice<\/em>?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Ticket providers usually wait until much closer to the event to send tickets out. If you still haven\u2019t received them with a week to go, get in touch with your ticket provider.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Does <em>Disney On Ice<\/em> offer NHS, student or Blue Light discounts?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Anyone is welcome to sign up to our Priority Customers list at\u00a0<a href=\"https:\/\/www.prioritycustomer.co.uk\/\">www.prioritycustomer.co.uk<\/a>\u00a0\u2013 this gives you early access to purchase tickets, discounted prices and news about upcoming shows. However, we do not offer specific discounts for NHS staff, students or Blue Light workers.<\/p>\n<p><i>*Belfast is not part of the UK Feld Priority Customer Program. Sign up for more info via our Irish partners, MCD, at <a title=\"http:\/\/www.mcd.ie\" href=\"http:\/\/www.mcd.ie\" data-outlook-id=\"d6cdc3fb-469b-4bd2-9de3-24c4d158f2ae\">www.mcd.ie<\/a><\/i><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What is the maximum number of tickets I can book online for <em>Disney On Ice<\/em>?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>You can book up to 10 tickets in one purchase, however, the number does vary depending on which ticket provider you are purchasing your tickets from.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Do you offer any special ticket pricing for large groups?<\/div>\n\t\t\t\t<div class=\"item-content\"><p class=\"xmsonormal\">For groups 10 and above, tickets are available through our partner Disney Tickets.<\/p>\n<p class=\"xmsonormal\">Into the Magic: please click\u00a0<a title=\"https:\/\/www.disneytickets.co.uk\/disney-on-ice-into-the-magic-tickets\/group-enquiry\" href=\"https:\/\/www.disneytickets.co.uk\/disney-on-ice-into-the-magic-tickets\/group-enquiry\" data-outlook-id=\"97afaf03-7a2c-4220-999d-160f6f82b9bf\">HERE.<\/a><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-11457 aligncenter\" src=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2024\/09\/Disney-Tickets-Logo-White-Horz-300x57.png\" alt=\"\" width=\"300\" height=\"57\" srcset=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2024\/09\/Disney-Tickets-Logo-White-Horz-300x57.png 300w, https:\/\/www.disneyonice.com\/wp-content\/uploads\/2024\/09\/Disney-Tickets-Logo-White-Horz-1024x193.png 1024w, https:\/\/www.disneyonice.com\/wp-content\/uploads\/2024\/09\/Disney-Tickets-Logo-White-Horz-768x145.png 768w, https:\/\/www.disneyonice.com\/wp-content\/uploads\/2024\/09\/Disney-Tickets-Logo-White-Horz-1600x302.png 1600w, https:\/\/www.disneyonice.com\/wp-content\/uploads\/2024\/09\/Disney-Tickets-Logo-White-Horz-1536x290.png 1536w, https:\/\/www.disneyonice.com\/wp-content\/uploads\/2024\/09\/Disney-Tickets-Logo-White-Horz-2048x386.png 2048w, https:\/\/www.disneyonice.com\/wp-content\/uploads\/2024\/09\/Disney-Tickets-Logo-White-Horz-64x12.png 64w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Is it possible to change my <em>Disney On Ice<\/em> tickets to a different venue?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>We cannot guarantee tickets will be changed, but if you have any ticket-related enquiries please speak to your ticket provider, who will be happy to help further.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who are <em>Disney On Ice<\/em>\u2019s current preferred ticketing partners?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>For tickets, please go to the tickets page, or to one of these approved partners:<\/p>\n<ul>\n<li>AXS<\/li>\n<li>Disney Tickets<\/li>\n<li>TicketMaster<\/li>\n<li>Ticket Quarter \u2013 Liverpool only<\/li>\n<li>Motorpoint Arena Nottingham\/Ticketek<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Please ensure that whoever you buy through is a member of STAR \u2013 the Society of Ticket Agents and Retailers \u2013 to ensure a safe and smooth transaction.<\/p>\n<p>Feld Entertainment advises customers not to purchase tickets from fan resale sites or secondary ticketing sites, as we cannot guarantee the tickets are valid. Always go to\u00a0<a href=\"https:\/\/www.disneyonice.co.uk\/\">www.DisneyOnIce.co.uk<\/a>\u00a0direct, or to one of our approved partners above, for the best availability and to guarantee valid tickets.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Can you get carers\/disabled tickets and discounts for <em>Disney On Ice<\/em>?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Accessible and carer tickets are available and can be booked through your venue. We advise you check with your chosen venue\u00a0<strong>before<\/strong>\u00a0purchasing tickets.<\/p>\n<p>Please visit the accessibility links for each venue:<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400\"><strong>Into the Magic venues<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400\">For Liverpool: <u><a href=\"https:\/\/www.mandsbankarena.com\/visiting-us\/the-venue\/accessibility\/\" data-outlook-id=\"5bf3c87c-61c8-42a8-a17d-e2977a38ce62\">https:\/\/www.mandsbankarena.com\/visiting-us\/the-venue\/accessibility\/<\/a><\/u><\/li>\n<li style=\"font-weight: 400\">For Leeds: <u><a href=\"https:\/\/www.firstdirectarena.com\/your-visit\/accessibility\" data-outlook-id=\"f0401b1f-c412-4339-93f1-113424f9d060\">https:\/\/www.firstdirectarena.com\/your-visit\/accessibility<\/a><\/u><br \/>\n\u2022 For Cardiff: <u><a href=\"https:\/\/www.utilitaarenacardiff.co.uk\/accessibility\" data-outlook-id=\"6054909d-adda-4922-b120-3a4db9879a6d\">https:\/\/www.utilitaarenacardiff.co.uk\/accessibility<\/a><\/u><br \/>\n\u2022 For Glasgow: <u><a href=\"https:\/\/www.ovohydro.com\/visitor-information\/accessibility\" data-outlook-id=\"ece16187-6b85-4dec-8c4f-2b60384bf09c\">https:\/\/www.ovohydro.com\/visitor-information\/accessibility<\/a><br \/>\n<\/u>\u2022 For London: <u><a href=\"https:\/\/www.ovoarena.co.uk\/your-visit\/accessibility\" data-outlook-id=\"cfbf3dac-706a-4a67-a25a-3f1f143c3384\">https:\/\/www.ovoarena.co.uk\/your-visit\/accessibility<\/a><\/u><\/li>\n<\/ul>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Do I need to purchase a ticket for my infant child who will sit on my lap for the entire show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Children under the age of two don\u2019t require a ticket and can sit on your lap.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Is there a coupon or promo offer?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>We offer everyone the chance to become a Priority Customer; this means you can get early-bird access and exclusive prices. You can sign up here:\u00a0<a href=\"https:\/\/www.prioritycustomer.co.uk\/\">prioritycustomer.co.uk<\/a><\/p>\n<p><i>*Belfast is not part of the UK Feld Priority Customer Program. Sign up for more info via our Irish partners, MCD, at <a title=\"http:\/\/www.mcd.ie\" href=\"http:\/\/www.mcd.ie\" data-outlook-id=\"3d3bdd3a-5cf2-4f24-9ebb-4305dc6e9ff1\">www.mcd.ie<\/a><\/i><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I get on a mailing list to receive reminders <em>Disney On Ice<\/em> is coming to my city?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>To receive early updates and exclusive deals, you can become a Priority Customer by signing up at\u00a0<a href=\"https:\/\/www.prioritycustomer.co.uk\/\">www.prioritycustomer.co.uk<\/a><\/p>\n<p><i>*Belfast is not part of the UK Feld Priority Customer Program. Sign up for more info via our Irish partners, MCD, at <a title=\"http:\/\/www.mcd.ie\" href=\"http:\/\/www.mcd.ie\" data-outlook-id=\"4b6b7e1a-c841-44c4-98f5-a13576b579ac\">www.mcd.ie<\/a><\/i><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What is a priority customer? \/ How to become a priority customer?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>As a\u00a0<em><em>Disney On Ice<\/em><\/em>\u00a0priority customer, you get exclusive rewards, additional show information, and advanced access to tickets before they go on general sale. You can register today at\u00a0<a href=\"https:\/\/www.prioritycustomer.co.uk\/\"><u>https:\/\/www.prioritycustomer.co.uk<\/u><\/a><\/p>\n<p><i>*Belfast is not part of the UK Feld Priority Customer Program. Sign up for more info via our Irish partners, MCD, at <a title=\"http:\/\/www.mcd.ie\" href=\"http:\/\/www.mcd.ie\" data-outlook-id=\"159ec49d-434d-4176-af2f-8bae871838bd\">www.mcd.ie<\/a><\/i><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I win tickets?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>On occasion our local partners may advertise promotions or contests to win tickets. However, these vary by market and partner, so you should keep an eye out in your area.<\/p>\n<p>Due to Facebook T&amp;Cs we are unable to run competitions of this nature on the platform.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What happens if <em>Disney On Ice<\/em> is cancelled?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>In the event that our show has to be cancelled for any reason, we would ask you to contact your ticket provider who can advise further on next steps.\u00a0<em><em>Disney On Ice<\/em><\/em>\u00a0does not sell tickets directly, but we have trusted partners to do so. Please check your ticket information if you are unsure.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-feld-entertainment\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">ABOUT FELD ENTERTAINMENT<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who is Feld Entertainment?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Feld Entertainment<em>\u00ae<\/em>, family owned and operated, is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include <em>Ringling Bros. and Barnum &amp; Bailey\u00ae, <\/em>Monster Jam<em>\u00ae<\/em>, <em><em>Disney On Ice<\/em>, <\/em>\u00a0Monster Energy AMA Supercross, and the SuperMotocross World Championship. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 80 countries and on six continents. Visit <a href=\"http:\/\/www.feldentertainment.com\/\">feldentertainment.com<\/a> for more information.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Where can I find out more about influencer partnerships or PR opportunities for <em>Disney On Ice<\/em>?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>If you are interested in any PR or partnership opportunities, we would ask you to send an email to\u00a0<a href=\"mailto:disneyonice@instinct-pr.com\/\">disneyonice@instinct-pr.com\/<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I become a performer in a <em>Disney On Ice<\/em> production?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Please see the following site for more information:\u00a0<strong><a href=\"https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/\">https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/<\/a><\/strong>.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":16425,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | The Official Site of Disney On Ice<\/title>\n<meta name=\"description\" content=\"All of your Disney On Ice questions answered here!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.disneyonice.com\/en-gb\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | The Official Site of Disney On Ice\" \/>\n<meta property=\"og:description\" content=\"All of your Disney On Ice questions answered here!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.disneyonice.com\/en-gb\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"The Official Site of Disney On Ice\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-19T14:07:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2025\/06\/D38_20240831_Orlando_GEO_10503-Edit.png\" \/>\n\t<meta property=\"og:image:width\" content=\"560\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.disneyonice.com\/faq\/\",\"url\":\"https:\/\/www.disneyonice.com\/faq\/\",\"name\":\"FAQ | The Official Site of Disney On Ice\",\"isPartOf\":{\"@id\":\"https:\/\/www.disneyonice.com\/es-cl\/#website\"},\"datePublished\":\"2023-07-03T08:27:16+00:00\",\"dateModified\":\"2026-03-19T14:07:19+00:00\",\"description\":\"All of your Disney On Ice questions answered here!\",\"breadcrumb\":{\"@id\":\"https:\/\/www.disneyonice.com\/faq\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.disneyonice.com\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.disneyonice.com\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.disneyonice.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.disneyonice.com\/es-cl\/#website\",\"url\":\"https:\/\/www.disneyonice.com\/es-cl\/\",\"name\":\"The Official Site of Disney On Ice\",\"description\":\"A series of touring ice shows produced by Feld Entertainment under agreement with The Walt Disney Company.\",\"publisher\":{\"@id\":\"https:\/\/www.disneyonice.com\/es-cl\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.disneyonice.com\/es-cl\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.disneyonice.com\/es-cl\/#organization\",\"name\":\"Disney On Ice\",\"url\":\"https:\/\/www.disneyonice.com\/es-cl\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.disneyonice.com\/es-cl\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/08\/Disney-Check.png\",\"contentUrl\":\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/08\/Disney-Check.png\",\"width\":100,\"height\":104,\"caption\":\"Disney On Ice\"},\"image\":{\"@id\":\"https:\/\/www.disneyonice.com\/es-cl\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ | The Official Site of Disney On Ice","description":"All of your Disney On Ice questions answered here!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.disneyonice.com\/en-gb\/faq\/","og_locale":"en_GB","og_type":"article","og_title":"FAQ | The Official Site of Disney On Ice","og_description":"All of your Disney On Ice questions answered here!","og_url":"https:\/\/www.disneyonice.com\/en-gb\/faq\/","og_site_name":"The Official Site of Disney On Ice","article_modified_time":"2026-03-19T14:07:19+00:00","og_image":[{"width":560,"height":400,"url":"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2025\/06\/D38_20240831_Orlando_GEO_10503-Edit.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.disneyonice.com\/faq\/","url":"https:\/\/www.disneyonice.com\/faq\/","name":"FAQ | The Official Site of Disney On Ice","isPartOf":{"@id":"https:\/\/www.disneyonice.com\/es-cl\/#website"},"datePublished":"2023-07-03T08:27:16+00:00","dateModified":"2026-03-19T14:07:19+00:00","description":"All of your Disney On Ice questions answered here!","breadcrumb":{"@id":"https:\/\/www.disneyonice.com\/faq\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.disneyonice.com\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.disneyonice.com\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.disneyonice.com\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/www.disneyonice.com\/es-cl\/#website","url":"https:\/\/www.disneyonice.com\/es-cl\/","name":"The Official Site of Disney On Ice","description":"A series of touring ice shows produced by Feld Entertainment under agreement with The Walt Disney Company.","publisher":{"@id":"https:\/\/www.disneyonice.com\/es-cl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.disneyonice.com\/es-cl\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.disneyonice.com\/es-cl\/#organization","name":"Disney On Ice","url":"https:\/\/www.disneyonice.com\/es-cl\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.disneyonice.com\/es-cl\/#\/schema\/logo\/image\/","url":"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/08\/Disney-Check.png","contentUrl":"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/08\/Disney-Check.png","width":100,"height":104,"caption":"Disney On Ice"},"image":{"@id":"https:\/\/www.disneyonice.com\/es-cl\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.disneyonice.com\/en-gb\/wp-json\/wp\/v2\/pages\/23"}],"collection":[{"href":"https:\/\/www.disneyonice.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.disneyonice.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.disneyonice.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.disneyonice.com\/en-gb\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":5,"href":"https:\/\/www.disneyonice.com\/en-gb\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":19959,"href":"https:\/\/www.disneyonice.com\/en-gb\/wp-json\/wp\/v2\/pages\/23\/revisions\/19959"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.disneyonice.com\/en-gb\/wp-json\/wp\/v2\/media\/16425"}],"wp:attachment":[{"href":"https:\/\/www.disneyonice.com\/en-gb\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}