{"id":23,"date":"2023-07-03T08:27:16","date_gmt":"2023-07-03T08:27:16","guid":{"rendered":"http:\/\/projects.45press.com\/disneyonice\/?page_id=23"},"modified":"2026-03-19T10:07:19","modified_gmt":"2026-03-19T14:07:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.disneyonice.com\/en-ae\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"full\" id=\"block_d5bd55333433f5a5aab431b5514701d6\">\n\t<section class=\"felds-block felds-banner-block page-header banner-small pos-center pos-bottom\" style=\"background-color:#000000;\">\n\t\t<div class=\"info align-center below-title\" style=\"width: 80%;\">\n\t\t\t\t\t\t<div class=\"info-title\">\n\t\t\t\tFREQUENTLY ASKED QUESTIONS\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"bg-images\">\n\t\t\t\t\t\t<img decoding=\"async\" class=\"desktop\" src=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/09\/doi-faq-header_0.png\" alt=\"<em>Disney On Ice<\/em>\" width=\"1920\" height=\"1080\" fetchpriority=\"high\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" class=\"mobile\" src=\"https:\/\/www.disneyonice.com\/wp-content\/uploads\/2023\/09\/DOI-interiorpage_hero_mobile-faq.jpg\" alt=\"<em>Disney On Ice<\/em>\" width=\"750\" height=\"1334\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/section>\n\t<\/div>\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"\" class=\"felds-block felds-faq-anchors-block\">\n\t\t<div class=\"block-content\">\n\t\t\t<ul>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-the-shows\">About The Shows<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-disney-on-ice\">About <em>moana<\/em><\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-merchandise\">About Merchandise<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-tickets\">About Tickets<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li>\n\t\t\t\t\t<a href=\"#faq-feld-entertainment\">About Feld Entertainment<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-the-shows\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">ABOUT THE SHOW<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What is the running time of the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p><em>moana<\/em> productions vary in length, but they average between 1.5 hours to 2 hours. This includes a 15-20 minute intermission.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Security at our venues<\/div>\n\t\t\t\t<div class=\"item-content\"><p>The safety of our performers, crew and customers is our top priority. We work closely with the venues and our partners to ensure all involved with <em>moana<\/em> are comfortable and safe.<\/p>\n<p>&nbsp;<\/p>\n<p>Please check your local venue website for security information and updated policies.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Are cameras allowed in the arena?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Still cameras are permitted, provided that they are non-professional cameras and the photos are intended for personal use only. No video cameras of any kind are allowed in the arena. Digital camera policies are different from arena to arena, so if you have concerns, please contact the specific arena in your area to verify policy details.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Is the arena easily accessible for visitors with mobility difficulties and\/or accessibility needs?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Please contact your local venue as they can provide you with information about accessibility as information may differ.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Are there any Meet &amp; Greets available?<\/div>\n\t\t\t\t<div class=\"item-content\"><p><em>moana<\/em> currently does not offer public meet &amp; greets.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Can my children spend time on the ice with the characters?<\/div>\n\t\t\t\t<div class=\"item-content\"><p><em>moana<\/em> currently does not offer opportunities for our audience members to spend time on the ice.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Can I wear a costume to the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Costumes worn by guests 14 years of age or older are not permitted. If you have any further questions please contact us\u00a0<a href=\"mailto:atcustomerserviceeurop@feldinc.com\" target=\"_blank\" rel=\"noopener noreferrer\">at\u00a0<\/a><a href=\"mailto:customerserviceeurope@feldinc.com\" target=\"_blank\" rel=\"noopener noreferrer\">customerserviceeurope@feldinc.com<\/a>.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Does <em>moana<\/em> feature any special effects during the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>As part of the magical experience, several\u00a0<em><em>moana<\/em><\/em>\u00a0shows feature special effects, including a safe theatrical fog, strobe lights and dazzling special effects, as well as blinking and\/or spinning lights held by audience members. We recommend contacting Customer Service at\u00a0<a href=\"mailto:customerserviceeurope@feldinc.com\">customerserviceeurope@feldinc.com<\/a>\u00a0for specific details about the show you are attending.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">What is should I wear to the show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>We suggest you dress comfortably. Practical shoes are recommended to safely navigate the layout and steps at a venue. Proper attire, including shoes and shirts, must be worn at all times. Our events are a casual, family-oriented experience. Clothing which, by nature, exposes excessive portions of the body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use discretion and common sense.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Inappropriate Attire<\/strong><\/p>\n<p>Feld Entertainment and its affiliates reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests. Attire that is not appropriate and which may result in refusal of admittance includes but is not limited to:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Costumes and costume masks, which may not be worn by Guests 14 years of age or older<\/li>\n<li>Clothing with objectionable material, including obscene language or graphics<\/li>\n<li>Excessively torn clothing<\/li>\n<li>As stated above, clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment<\/li>\n<li>Clothing that touches or drags on the ground<\/li>\n<li>Obscene or profanity tattoos<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Costumes are not permitted for guests 14 years and older.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>For Guests 14 Years of Age or Under:<\/strong><\/p>\n<p>Costumes may be worn according to these guidelines. Guests who do not adhere to these guidelines may be refused entry into, and\/or removed from the show, unless his or her costume can be modified to meet the above standards:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>All guests may dress as their favorite character, but may not pose for pictures or sign autographs for other guests.<\/li>\n<li>Costumes must be family-friendly and may not be obstructive, offensive, objectionable or violent.<\/li>\n<li>Costumes may not contain any props or accessories that resemble or could be mistaken for an actual weapon.<\/li>\n<li>Costumes may not contain sharp objects, pointed objects or materials that may accidentally strike or injure another guest.<\/li>\n<li>Layered costumes or costume props that surround the entire body are strongly discouraged and may be subject to additional security screening.<\/li>\n<li>Costumes may not drag or trail on the ground.<\/li>\n<li>Capes may be worn if the length does not go below the waist.<\/li>\n<li>Themed T-shirts, blouses, sweatshirts and hats are acceptable.<\/li>\n<\/ul>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-disney-on-ice\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">ABOUT <em>DISNEY ON ICE<\/em><\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">When is <em>moana<\/em> coming to my city?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>New dates may be added so be sure to continue our\u00a0<a href=\"https:\/\/www.facebook.com\/DisneyOnIceME\/\"><em>moana<\/em> Facebook page<\/a>\u00a0to check for updates.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Why isn\u2019t my city on your performance schedule?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time. Unfortunately, changes in routing sometimes make it impossible to get to cities in which we have previously played. For the most up-to-date schedule information, please continue to check this page. Please note that this site displays confirmed performance dates only\u2014new dates and cities can be added at a later time.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who do I contact regarding a question or comment about <em>moana<\/em>?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>You may send an e-mail to\u00a0customerserviceeurope@feldinc.com.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I become a performer in a <em>moana<\/em> production?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Please see the following site for more information: <a href=\"https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/\">https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/<\/a><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-merchandise\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">ABOUT MERCHANDISE<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who do I contact regarding a question or comment about <em>moana<\/em> merchandise?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>You may contact us directly by emailing\u00a0<a href=\"mailto:customerserviceeurope@feldinc.com\">customerserviceeurope@feldinc.com<\/a>.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Can I purchase <em>moana<\/em> souvenirs other than at the performances?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>No, unfortunately\u00a0<em><em>moana<\/em><\/em>\u00a0merchandise is only available at the shows.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-tickets\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">ABOUT TICKETS<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I purchase tickets?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Please see the Schedule and Tickets section of this website for more information on how to buy tickets in advance of the show. To purchase tickets the day of the event, please go directly to the arena box office.<\/p>\n<p>&nbsp;<\/p>\n<p>FELD Entertainment advises customers to not purchase tickets from fan resale sites or secondary ticketing sites, as we cannot guarantee the tickets are valid. Always go to\u00a0<a href=\"https:\/\/www.disneyonice.com\/en-ae\">www.disneyoniceme.com<\/a>\u00a0direct, or to one of our approved partners, for best availability and guaranteed valid tickets.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">At what age does a child require a ticket?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>All children two years and older must have a ticket. Children under two years old are admitted free provided they sit on a parent or guardian\u2019s lap. \u00a0However, public event laws vary nationwide from county to county, and some arenas may require all patrons, regardless of age, to have a ticket. Please contact your local arena to confirm their specific policy.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Do you offer any special ticket pricing for large groups?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>For group tickets please contact your local ticket vendor.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Do I need to purchase a ticket for my infant child who will sit on my lap for the entire show?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>For most venues, children under 2 are admitted free provided they sit on a parent or guardian\u2019s lap. Please check your nearest venue for final confirmation.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"full\">\n\t<section id=\"faq-feld-entertainment\" class=\"felds-block felds-faq-block\">\n\t\t<div class=\"block-title\">ABOUT FELD ENTERTAINMENT<\/div>\n\t\t<div class=\"block-content\">\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">Who is Feld Entertainment?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Feld Entertainment<em>\u00ae<\/em>, family owned and operated, is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include <em>Ringling Bros. and Barnum &amp; Bailey\u00ae, <\/em>Monster Jam<em>\u00ae<\/em>, <em><em>moana<\/em>, <\/em>\u00a0Monster Energy AMA Supercross, and the SuperMotocross World Championship. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 80 countries and on six continents. Visit <a href=\"http:\/\/www.feldentertainment.com\/\">feldentertainment.com<\/a> for more information.<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"item\">\n\t\t\t\t<div class=\"item-title\">How can I become a performer in a <em>moana<\/em> production?<\/div>\n\t\t\t\t<div class=\"item-content\"><p>Please see the following site for more information:<\/p>\n<p><em><a href=\"https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/\">https:\/\/www.feldentertainment.com\/performer-auditions\/disney-on-ice\/<\/a><\/em><\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":16425,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | The Official Site of 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