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Frequently asked questions

About the shows

What is the running time of the show? arrow-down

Disney On Ice productions vary in length, but they average between 1.5 hours to 2 hours. This includes a 15-20 minute intermission.

Security at our venues arrow-down

The safety of our performers, crew and customers is our top priority. We work closely with the venues and our partners to ensure all involved with Disney On Ice are comfortable and safe.


Please check your local venue website for security information and updated policies.

Are cameras allowed in the arena? arrow-down

Still cameras are permitted, provided that they are non-professional cameras and the photos are intended for personal use only. No video cameras of any kind are allowed in the arena. Digital camera policies are different from arena to arena, so if you have concerns, please contact the specific arena in your area to verify policy details.

Is the arena easily accessible for visitors with mobility difficulties and/or accessibility needs? arrow-down

Please contact your local venue as they can provide you with information about accessibility as information may differ.

Are there any Meet & Greets available? arrow-down

Disney On Ice currently does not offer public meet & greets.

Can my children spend time on the ice with the characters? arrow-down

Disney On Ice currently does not offer opportunities for our audience members to spend time on the ice. 

Can I wear a costume to the show? arrow-down

Costumes worn by guests 14 years of age or older are not permitted. If you have any further questions please contact us at [email protected].

Does Disney On Ice feature any special effects during the show? arrow-down

As part of the magical experience, several Disney On Ice shows feature special effects, including a safe theatrical fog, strobe lights and dazzling special effects, as well as blinking and/or spinning lights held by audience members. We recommend contacting Customer Service at [email protected] for specific details about the show you are attending.

About Disney on Ice

When is Disney On Ice coming to my city? arrow-down

New dates may be added so be sure to continue our Disney On Ice Facebook page to check for updates.

Why isn’t my city on your performance schedule? arrow-down

We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time. Unfortunately, changes in routing sometimes make it impossible to get to cities in which we have previously played. For the most up-to-date schedule information, please continue to check this page. Please note that this site displays confirmed performance dates only—new dates and cities can be added at a later time.

Who do I contact regarding a question or comment about Disney On Ice? arrow-down

You may send an e-mail to [email protected]

How can I become a performer in a Disney On Ice production? arrow-down

Please see the following site for more information:

About Merchandise

Who do I contact regarding a question or comment about Disney On Ice merchandise? arrow-down

You may contact us directly by emailing [email protected].

Can I purchase Disney On Ice souvenirs other than at the performances? arrow-down

No, unfortunately Disney On Ice merchandise is only available at the shows.

About Tickets

How can I purchase tickets? arrow-down

Please see the Schedule and Tickets section of this website for more information on how to buy tickets in advance of the show. To purchase tickets the day of the event, please go directly to the arena box office.


FELD Entertainment advises customers to not purchase tickets from fan resale sites or secondary ticketing sites, as we cannot guarantee the tickets are valid. Always go to direct, or to one of our approved partners, for best availability and guaranteed valid tickets.

At what age does a child require a ticket? arrow-down

All children two years and older must have a ticket. Children under two years old are admitted free provided they sit on a parent or guardian’s lap.  However, public event laws vary nationwide from county to county, and some arenas may require all patrons, regardless of age, to have a ticket. Please contact your local arena to confirm their specific policy.

Do you offer any special ticket pricing for large groups? arrow-down

For group tickets please contact your local ticket vendor.

Do I need to purchase a ticket for my infant child who will sit on my lap for the entire show? arrow-down

For most venues, children under 2 are admitted free provided they sit on a parent or guardian’s lap. Please check your nearest venue for final confirmation.

About Feld Entertainment

Who is Feld Entertainment? arrow-down

Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences that lift the human spirit and create indelible memories, with 30 million people in attendance at its shows each year. Feld Entertainment’s productions have appeared in more than 65 countries on six continents and include Ringling Bros. and Barnum & Bailey®, Feld Motor SportsDisney On Ice and Disney Live!.


More information about Feld Entertainment is available online at or you can email your questions to [email protected]

How can I become a performer in a Disney On Ice production? arrow-down

If you are interested in joining an elite group of figure-skating professionals, love ice-skating, and dream of traveling the world, contact us to learn more about the audition process. Please send a resume and photo to:


Talent Director and Production Coordinator 
Disney On Ice
Feld Entertainment, Inc. 
800 Feld Way
Palmetto, Florida 34221


Qualified applicants interested in traveling crew positions, please contact [email protected].

Arial holding a young girls hands during a show Sign up to become a Disney On Ice Preferred Guest
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